Senior Renewal Manager - Lead High-Impact Renewals

UKG; Topeka (KS); On-site; USD 106,000 - 151,000; Full time

Job summary

UKG is seeking a Manager to lead a team of Renewal Managers, owning renewals outcomes for a multi-hundred-million book of business and hitting renewal targets across ~2,000 customer renewals. You will coach, set standards, and partner with Sales and Customer Success to enable success and growth.

This operational leadership role sits close to customers, translating strategy into execution and driving continuous improvement across the renewals function. Bachelor's degree required.

Qualifications

• 7+ years of sales or renewals experience in enterprise SaaS.
• Proven track record of hitting or exceeding individual quota and/or team targets.
• Strong coaching and people leadership ability.
• Deep understanding of renewals: renewal rates, churn, customer lifecycle, forecasting practices, and the mechanics of closing deals.
• Excellent communication and interpersonal skills.
• Analytical capability. Comfort reading data, identifying trends, and diagnosing root causes.
• Customer-obsessed mindset. Strong work ethic and bias toward action.
• Bachelor's degree required.

Responsibilities

• Own renewals outcomes for your assigned book of business and lead your team of Renewal Managers to achieve or exceed renewal rate, linearity, multi-year attach, and uplift targets across your portfolio.
• Lead, coach, and develop Renewal Managers. Conduct regular 1-on-1s, provide real-time feedback, model strong customer engagement, and build a team that takes ownership of outcomes.
• Establish operating standards and discipline within your team. Run consistent rhythms -- weekly forecast reviews, monthly business reviews that keep the team focused and accountable.
• Partner with Sales and Customer Success on collaboration motions and renewals strategy.
• Ensure your team has the context and support they need to succeed with customers.
• Own escalations from your team. Work with your Renewal Managers to resolve customer issues, protect relationships, and recover opportunities.
• Understand renewal performance within your team. Track early indicators of risk and opportunity; diagnose why deals are winning or losing.
• Coach your Renewal Managers on coverage strategy, customer prioritization, and selling approach.
• Identify skill gaps, process inefficiencies, or coaching needs within your team. Provide targeted coaching or flag issues to your Director for support.
• Leverage analytics on team performance - actuals vs. targets, operational hygiene, early indicators of risk. Communicate clearly to leadership and your team.
• Hire and onboard Renewal Managers who fit the team's culture and have the potential to succeed. Invest in their ramp and early success.
• Create a team environment where people want to do their best work. Celebrate wins, support your team through challenges, and model the behaviors you expect.
• Identify and develop high-potential Renewal Managers who could grow into management or senior individual contributor roles.
• Work directly with Sales and Customer Success peer leaders on renewals and team collaboration practices.

Skills

7+ years of sales or renewals

Team leadership (8+ people)

Quota attainment

Coaching & people leadership

Renewals expertise

Communication & interpersonal skills

Data-driven/analytics ability

Customer-obsessed mindset

Bachelor's degree

Education

Bachelor's degree

Job description

UKG is seeking a Manager to lead a team of Renewal Managers, owning renewals outcomes for a multi-hundred-million book of business and hitting renewal targets across ~2,000 customer renewals. You will coach, set standards, and partner with Sales and Customer Success to enable success and growth.

This operational leadership role sits close to customers, translating strategy into execution and driving continuous improvement across the renewals function. Bachelor's degree required.