Senior Renewals Leader, Customer Success

UKG; Denver (CO); On-site; USD 106,000 - 151,000; Full time

Job summary

UKG is seeking a Manager to lead a team of Renewal Managers responsible for renewals across a multi-hundred million dollar book. You will coach, develop, and guide the team to hit renewal rate, uptime, and multi-year uplift targets, while partnering with Sales and Customer Success.

This role sits close to customers, translating strategy into execution and driving continuous improvement. You'll foster a high-performing culture, manage escalations, and build processes that scale as the renewals

Qualifications

• 7+ years of sales or renewals experience in enterprise SaaS, with 3+ years managing individual contributors or leading a team of 8+.
• Proven track record of hitting or exceeding individual quota and/or team targets. Comfort with metrics and accountability.
• Strong coaching and people leadership ability. Demonstrated skill in developing talent, conducting feedback conversations, and building team culture.
• Deep understanding of renewals: renewal rates, churn, customer lifecycle, forecasting practices, and the mechanics of closing deals.
• Excellent communication and interpersonal skills. Ability to influence peers and cross-functional partners.
• Analytical capability. Comfort reading data, identifying trends, and diagnosing root causes.
• Customer-obsessed mindset. Strong work ethic and bias toward action.
• Bachelor's degree required.

Responsibilities

• Own renewals outcomes for your assigned book of business and lead your team of Renewal Managers to achieve or exceed renewal rate, linearity, multi-year attach, and uplift targets across your portfolio.
• Lead, coach, and develop Renewal Managers. Conduct regular 1-on-1s, provide real-time feedback, model strong customer engagement, and build a team that takes ownership of outcomes.
• Establish operating standards and discipline within your team. Run consistent rhythms -- weekly forecast reviews, monthly business reviews-that keep the team focused and accountable.
• Partner with Sales and Customer Success on collaboration motions and renewals strategy.
• Ensure your team has the context and support they need to succeed with customers.
• Own escalations from your team. Work with your Renewal Managers to resolve customer issues, protect relationships, and recover opportunities.
• Understand renewal performance within your team. Track early indicators of risk and opportunity; diagnose why deals are winning or losing.
• Coach your Renewal Managers on coverage strategy, customer prioritization, and selling approach. Help them understand their customers and adapt their strategy.
• Identify skill gaps, process inefficiencies, or coaching needs within your team. Provide targeted coaching or flag issues to your Director for support.
• Leverage analytics on team performance -actuals vs. targets, operational hygiene, early indicators of risk. Communicate clearly to leadership and your team.
• Hire and onboard Renewal Managers who fit the team's culture and have the potential to succeed. Invest in their ramp and early success.
• Conduct regular 1-on-1s with each Renewal Manager. Provide constructive feedback, recognize excellence, and have candid conversations about performance.
• Create a team environment where people want to do their best work. Celebrate wins, support your team through challenges, and model the behaviors you expect.
• Identify and develop high-potential Renewal Managers who could grow into management or senior individual contributor roles.
• Work directly with Sales and Customer Success peer leaders on renewals and team collaboration practices. Build strong relationships and ensure smooth handoffs.
• Provide feedback to your Director and peers on what's working, what customers are asking for, and what obstacles your team faces.
• Escalate customer issues appropriately and work cross-functionally to resolve them.

Skills

Sales leadership

Renewals management

Coaching

Analytics

Cross-functional collaboration

Communication

Customer focus

Education

Bachelor's degree

Tools

CRM systems

Job description

UKG is seeking a Manager to lead a team of Renewal Managers responsible for renewals across a multi-hundred million dollar book. You will coach, develop, and guide the team to hit renewal rate, uptime, and multi-year uplift targets, while partnering with Sales and Customer Success.

This role sits close to customers, translating strategy into execution and driving continuous improvement. You'll foster a high-performing culture, manage escalations, and build processes that scale as the renewals