Senior Renewals Manager – Enterprise Portfolio

UKG; Richmond (VA); On-site; USD 84,000 - 119,000; Full time

Job summary

UKG is a leading employer in workforce management, seeking a Manager, Renewals to lead Renewal Managers and drive renewal outcomes across a substantial portfolio. You will coach the team, establish operating rhythms, and partner with Sales and Customer Success to protect relationships and maximize value.

Based in the Richmond, VA area, this leadership role emphasizes performance, talent development, and data-driven decisions to improve renewal rates, multi-year attach, and overall business

Qualifications

• 5+ years in enterprise software as a service renewals or sales.
• 3+ years managing individual contributors or leading a team of 8+.
• Proven record of meeting/exceeding quotas.
• Strong coaching and leadership skills.
• Deep understanding of renewals processes and metrics.

Responsibilities

• Own renewal outcomes for the assigned portfolio and hit renewal targets.
• Coach Renewal Managers with regular feedback and performance reviews.
• Set operating standards with weekly forecasts and monthly reviews.
• Collaborate with Sales and Customer Success to improve renewal strategies.
• Ensure Renewal Managers have resources to support customers.
• Track renewal risk indicators and analyze deal outcomes.
• Develop talent and identify high-potential Renewal Managers.
• Build relationships with Sales and CS for smooth handoffs.
• Share customer insights with leadership.

Skills

Sales/renewals leadership

Team management

Quota attainment

Performance metrics

Coaching

Renewals knowledge

Communication

Education

Bachelor’s degree

Job description

UKG is a leading employer in workforce management, seeking a Manager, Renewals to lead Renewal Managers and drive renewal outcomes across a substantial portfolio. You will coach the team, establish operating rhythms, and partner with Sales and Customer Success to protect relationships and maximize value.

Based in the Richmond, VA area, this leadership role emphasizes performance, talent development, and data-driven decisions to improve renewal rates, multi-year attach, and overall business