Renewals Team Lead — Enterprise SaaS Growth

UKG; Columbus (OH); On-site; USD 84,000 - 119,000; Full time

Job summary

UKG is seeking a Manager, Renewals to lead a team of Renewal Managers and own a focused portion of the renewals business. You will drive renewal outcomes, talent development, and team engagement across a multi-hundred-million-dollar portfolio, with close connection to customers and frontline execution.

You’ll translate strategy into priorities, establish operating rhythms, and partner with Sales and Customer Success to improve renewal strategies, coverage, and performance.

Qualifications

• 5+ years in enterprise software sales or renewals.
• 3+ years managing individual contributors or teams of 8+.
• Proven record of achieving quotas and team targets.
• Experience with performance metrics, forecasts and accountability.
• Strong coaching and people leadership skills.
• Deep understanding of renewals, churn and customer lifecycle.
• Excellent communication and cross-functional collaboration.

Responsibilities

• Own renewal outcomes for your portfolio and drive renewal rate, linearity, multi-year attach and uplift targets.
• Coach Renewal Managers through regular one-on-one meetings and feedback.
• Establish operating rhythms including weekly forecasts and monthly business reviews.
• Partner with Sales and Customer Success to strengthen renewal strategies.
• Ensure Renewal Managers have context and resources to serve customers.
• Handle escalations and collaborate with cross-functional partners to protect relationships.
• Track early renewal risk indicators and diagnose deals that succeed or fall short.
• Develop talent and address performance through coaching and feedback.
• Use data analytics to guide decisions and communicate with leadership.

Skills

Sales leadership

Renewals expertise

Performance coaching

Forecasting

Cross-functional collaboration

People leadership

Education

Bachelor’s degree

Job description

UKG is seeking a Manager, Renewals to lead a team of Renewal Managers and own a focused portion of the renewals business. You will drive renewal outcomes, talent development, and team engagement across a multi-hundred-million-dollar portfolio, with close connection to customers and frontline execution.

You’ll translate strategy into priorities, establish operating rhythms, and partner with Sales and Customer Success to improve renewal strategies, coverage, and performance.