Remote Senior Renewal Manager, SaaS Growth

Payscale, Inc.; United States; Remote; USD 110,000 - 150,000; Full time

Benefits offered by this job

Remote-first

Flexible PTO

401(k) match

Health benefits

Parental leave

Volunteer time

Job summary

Payscale, Inc. is seeking a Manager of Customer Renewals to lead a remote-first team responsible for renewal targets across the United States. You will coach Renewal Managers and coordinate with Customer Success and Account Management to protect revenue and grow customer value.

You will own renewal forecasting, manage risk, and ensure accurate Salesforce records, while guiding complex negotiations and multi-year terms when appropriate to sustain recurring revenue.

Qualifications

• 3+ years in SaaS renewals or related commercial roles.
• Experience leading a customer-facing team and coaching performance.
• Track record meeting retention or revenue goals and negotiating with customers.
• Strong commercial judgment on pricing, contract duration, and risk.
• Experience managing pipelines and forecasts with data-driven action.
• Proficiency with Salesforce with accurate record-keeping.

Responsibilities

• Own renewal forecasting and track revenue retention and renewal targets.
• Lead negotiations, escalations, and cross-functional coordination to protect revenue.
• Coach Renewal Managers through reviews and deal reviews to improve performance.
• Partner with Customer Success and Account Management to align renewal strategies.
• Ensure governance of renewals, approvals, signatures, and billing documentation.

Skills

SaaS renewals leadership

Team coaching

Negotiation

Forecasting & analytics

CRM: Salesforce

Customer success collaboration

Tools

Salesforce

Job description

Payscale, Inc. is seeking a Manager of Customer Renewals to lead a remote-first team responsible for renewal targets across the United States. You will coach Renewal Managers and coordinate with Customer Success and Account Management to protect revenue and grow customer value.

You will own renewal forecasting, manage risk, and ensure accurate Salesforce records, while guiding complex negotiations and multi-year terms when appropriate to sustain recurring revenue.