Lead Renewals Manager — Coach & Strategy

UKG; Cheyenne (WY); Sur place; USD 84 000 - 119 000; Plein temps

Résumé du poste

UKG is seeking a Manager, Renewals to lead a team of Renewal Managers and own a focused portion of renewals revenue. You will coach, set priorities, and drive renewal performance across thousands of customer relationships.

As a senior leader, you’ll design operating rhythms, collaborate with Sales and Customer Success, and ensure your team delivers strong renewal results while developing talent for future leadership roles.

Qualifications

• 5+ years of sales or renewals experience in enterprise software as a service.
• 3+ years managing individual contributors or leading a team of 8+.
• Proven record of achieving or exceeding individual quota and/or team targets.
• Comfort working with performance metrics, forecasts, and accountability measures.
• Deep understanding of renewals, including renewal rates, churn, customer lifecycle, forecasting practices, and the mechanics of closing deals.
• Excellent communication and interpersonal skills, with the ability to influence peers and cross-functional partners.

Responsabilités

• Own renewal outcomes for your assigned portfolio and lead the team to achieve or exceed renewal rate, linearity, multi-year attach, and uplift targets.
• Lead, coach, and develop Renewal Managers through regular one-on-one meetings, real-time feedback, skill development, and clear performance expectations.
• Establish operating standards and team rhythms, including weekly forecast reviews and monthly business reviews.
• Partner with Sales and Customer Success leaders to strengthen collaboration and renewal strategies.
• Ensure Renewal Managers have the context, resources, and support they need to serve customers effectively.
• Own team escalations and work with Renewal Managers and cross-functional partners to resolve customer issues, protect relationships, and recover opportunities.
• Track early indicators of renewal risk and opportunity, and diagnose why deals are succeeding or falling short.
• Coach Renewal Managers on coverage strategy, customer prioritization, and approaches to customer engagement and renewal discussions.
• Identify skill gaps, process inefficiencies, and coaching needs, and provide targeted support or elevate issues to your Director when appropriate.
• Use performance analytics—including actual results versus targets, operational hygiene, and early risk indicators—to guide decisions and communicate clearly with leadership and the team.
• Hire and onboard Renewal Managers, supporting their ramp and early success.
• Recognize strong performance, provide candid and constructive feedback, and address performance concerns fairly and directly.
• Build an environment where people can do their best work, take ownership of outcomes, and continue developing as renewal leaders and subject-matter experts.
• Identify and develop high-potential Renewal Managers for future management or senior individual contributor opportunities.
• Build effective working relationships with Sales and Customer Success peer leaders to support smooth handoffs and consistent collaboration.
• Share customer insights, team feedback, and operational obstacles with your Director and peers.

Connaissances

Sales leadership

Renewals experience

Coaching & leadership

Forecasting

Cross-functional collaboration

Communication

Formation

Bachelor’s degree

Description du poste

UKG is seeking a Manager, Renewals to lead a team of Renewal Managers and own a focused portion of renewals revenue. You will coach, set priorities, and drive renewal performance across thousands of customer relationships.

As a senior leader, you’ll design operating rhythms, collaborate with Sales and Customer Success, and ensure your team delivers strong renewal results while developing talent for future leadership roles.