Senior Remote Workforce Forecasting & Performance Analyst

Capita plc; United States; Remote; USD 47,000 - 53,000; Full time

Benefits offered by this job

Holiday 25 days

Volunteer day

Pension scheme

Life assurance

Cycle to work

Maternity/Parental leave

Employee discounts

Job summary

Capita plc is seeking a Senior Forecasting and Performance Analyst to guide forecasting, capacity planning and performance modelling across the HAAS contract. You will provide data-led insights to optimise resource usage and help project staffing needs, acting as a subject matter expert in forecasting and workforce modelling.

The role is on-site with Capita Health Assessment services, offering a competitive salary and career development within a leading UK service provider.

Qualifications

• 2-5 years experience in forecasting, workforce planning, or performance analysis within an operational environment.
• Sound understanding of workforce planning principles, including demand forecasting, capacity modelling, and service level dynamics.
• Proficiency in Microsoft Excel, with the ability to analyse, manipulate, and interpret large datasets.
• Strong analytical and problem-solving capability, with experience applying structured modelling and analysis techniques.
• Experience working with SLAs, KPIs, and performance frameworks.
• Experience working within a Workforce Management (WFM) environment or similar operational planning function.
• Knowledge of planning frameworks such as the Capita Operations Management Framework (OMF) or equivalent structured models.
• Experience using workforce planning, scheduling, or forecasting systems (e.g. WFM tools, BI platforms).
• Exposure to automation, data visualisation, or reporting tools (e.g. Power BI or similar).
• Awareness of industry best practice in forecasting, capacity planning, and operational performance management.

Responsibilities

• Produce short, medium and long-term workforce plans to support operational demand and resource requirements.
• Analyse performance, demand and capacity data to provide insight and recommendations that support business decisions.
• Investigate forecast variances and identify root causes to continuously improve planning accuracy and effectiveness.
• Support impact modelling and scenario planning to help assess operational and business changes.
• Work closely with Operations, Finance and Project teams to ensure plans are robust, accurate and aligned to business priorities.
• Identify risks to service delivery and performance, providing data-led recommendations and supporting mitigation activities.
• Drive continuous improvement by identifying opportunities to increase efficiency, improve resource utilisation and enhance planning processes.

Skills

Forecasting

Workforce planning

Performance analysis

SLA/KPI knowledge

WFM experience

OMF familiarity

Power BI

Excel

Automation awareness

Data visualisation

Tools

Excel

Power BI

AWS FCS

Verint

NICE

IEX

WFM tools

Job description

Capita plc is seeking a Senior Forecasting and Performance Analyst to guide forecasting, capacity planning and performance modelling across the HAAS contract. You will provide data-led insights to optimise resource usage and help project staffing needs, acting as a subject matter expert in forecasting and workforce modelling.

The role is on-site with Capita Health Assessment services, offering a competitive salary and career development within a leading UK service provider.