Senior Forecasting and Performance Analyst

Capita plc; United States; Remote; USD 47,000 - 53,000; Full time

Benefits offered by this job

Holiday 25 days

Volunteer day

Pension scheme

Life assurance

Cycle to work

Maternity/Parental leave

Employee discounts

Job summary

Capita plc is seeking a Senior Forecasting and Performance Analyst to guide forecasting, capacity planning and performance modelling across the HAAS contract. You will provide data-led insights to optimise resource usage and help project staffing needs, acting as a subject matter expert in forecasting and workforce modelling.

The role is on-site with Capita Health Assessment services, offering a competitive salary and career development within a leading UK service provider.

Qualifications

• 2-5 years experience in forecasting, workforce planning, or performance analysis within an operational environment.
• Sound understanding of workforce planning principles, including demand forecasting, capacity modelling, and service level dynamics.
• Proficiency in Microsoft Excel, with the ability to analyse, manipulate, and interpret large datasets.
• Strong analytical and problem-solving capability, with experience applying structured modelling and analysis techniques.
• Experience working with SLAs, KPIs, and performance frameworks.
• Experience working within a Workforce Management (WFM) environment or similar operational planning function.
• Knowledge of planning frameworks such as the Capita Operations Management Framework (OMF) or equivalent structured models.
• Experience using workforce planning, scheduling, or forecasting systems (e.g. WFM tools, BI platforms).
• Exposure to automation, data visualisation, or reporting tools (e.g. Power BI or similar).
• Awareness of industry best practice in forecasting, capacity planning, and operational performance management.

Responsibilities

• Produce short, medium and long-term workforce plans to support operational demand and resource requirements.
• Analyse performance, demand and capacity data to provide insight and recommendations that support business decisions.
• Investigate forecast variances and identify root causes to continuously improve planning accuracy and effectiveness.
• Support impact modelling and scenario planning to help assess operational and business changes.
• Work closely with Operations, Finance and Project teams to ensure plans are robust, accurate and aligned to business priorities.
• Identify risks to service delivery and performance, providing data-led recommendations and supporting mitigation activities.
• Drive continuous improvement by identifying opportunities to increase efficiency, improve resource utilisation and enhance planning processes.

Skills

Forecasting

Workforce planning

Performance analysis

SLA/KPI knowledge

WFM experience

OMF familiarity

Power BI

Excel

Automation awareness

Data visualisation

Tools

Excel

Power BI

AWS FCS

Verint

NICE

IEX

WFM tools

Job description

Senior Forecasting and Performance Analyst

Company: Capita plc

Salary: £35,000 to £40,000 a year

Hours: Full-time

Location: W2 6BD

Working pattern: On-site

Job type: Permanent

Posting date: 22 Oct 2026

Closing date: 21 Nov 2026

We are now recruiting for a Senior Workforce Planning Analyst to join the Capita Health Assessment Advisory Service (HAAS) contract.

The successful candidate will be responsible for leading and supporting the delivery of forecasting, variance analysis, impact assessments and operational modelling across the contract. They will provides data-led insight and recommendations that enable the business to make informed workforce decisions, optimise resource utilisation, and ensure future staffing requirements are understood and proactively managed. This role acts as the subject matter expert for forecasting, capacity planning and workforce modelling best practice.

This is a home based role.

What you'll be doing :

• Produce short, medium and long-term workforce plans to support operational demand and resource requirements.
• Analyse performance, demand and capacity data to provide insight and recommendations that support business decisions.
• Investigate forecast variances and identify root causes to continuously improve planning accuracy and effectiveness.
• Support impact modelling and scenario planning to help assess operational and business changes.
• Work closely with Operations, Finance and Project teams to ensure plans are robust, accurate and aligned to business priorities.
• Identify risks to service delivery and performance, providing data-led recommendations and supporting mitigation activities.
• Drive continuous improvement by identifying opportunities to increase efficiency, improve resource utilisation and enhance planning processes.

What we're looking for :

• 2-5 years experience in forecasting, workforce planning, or performance analysis within an operational environment.
• Sound understanding of workforce planning principles, including demand forecasting, capacity modelling, and service level dynamics.
• Proficiency in Microsoft Excel, with the ability to analyse, manipulate, and interpret large datasets.
• Strong analytical and problem-solving capability, with experience applying structured modelling and analysis techniques.
• Experience working with SLAs, KPIs, and performance frameworks.
• Experience working within a Workforce Management (WFM) environment or similar operational planning function.
• Knowledge of planning frameworks such as the Capita Operations Management Framework (OMF) or equivalent structured models.
• Experience using workforce planning, scheduling, or forecasting systems (e.g. WFM tools, BI platforms).
• Exposure to automation, data visualisation, or reporting tools (e.g. Power BI or similar).
• Awareness of industry best practice in forecasting, capacity planning, and operational performance management.
• Familiarity with AWS FCS, Verint, NICE, IEX or other workforce management platforms.

About HAAS

The Health Assessment Advisory Service (HAAS) arranges and carries out assessments for the Department for Work and Pensions (DWP) and the Department for Communities (DfC). The purpose of the assessment is to understand how an illness or disability affects a person's daily life. After the assessment, the DWP/DfC makes the decision as to whether the individual will receive benefits.

What's in it for you?

• A competitive salary of up £40,000 p/a dependent on experience
• 25 days' holiday
• (rising to 27) with the opportunity to buy extra leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more
• Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

Equal Opportunities

At Capita, we're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer, we want to hear from you if you'd like to discuss any adjustments you might need during your recruitment process.

Proud member of the Disability Confident employer scheme