Senior Remote Team Manager - EdTech (6 Months)

Sutherland Company; Florida; Remote; USD 70,000 - 90,000; Full time

Job summary

Sutherland is seeking a fully remote Senior Temporary Team Manager (6 Months) to oversee one Educational Technology program. You will lead a team of 4 Team Managers who manage elite Brand Ambassadors engaging high‑net‑worth stakeholders, school leadership, and families.

You will coach, mentor, and drive performance, ensuring exceptional relationship management, emotional intelligence, and problem‑solving across multiple platforms in a high‑touch, remote setting.

Qualifications

• Experience managing Team Leads who oversee support customer service/tech support is a plus.
• At least 2 years of experience managing a remote team in Educational Technology is highly preferred.
• Experience handling donor inquiries and school leadership stakeholder interactions.

Responsibilities

• Oversee a team of 4 Team Managers who supervise staff.
• Coach and model high standards of communication with high‑value stakeholders.
• Drive adherence to schedules and performance metrics in a remote environment.
• Partner with WFM to manage attendance and shrinkage targets below 10%.

Skills

Relationship mgmt

Emotional intelligence

Critical thinking

Multitasking

Attention to detail

Remote operations

WFM collaboration

Job description

Sutherland is seeking a fully remote Senior Temporary Team Manager (6 Months) to oversee one Educational Technology program. You will lead a team of 4 Team Managers who manage elite Brand Ambassadors engaging high‑net‑worth stakeholders, school leadership, and families.

You will coach, mentor, and drive performance, ensuring exceptional relationship management, emotional intelligence, and problem‑solving across multiple platforms in a high‑touch, remote setting.