Remote Team Manager, EdTech (6+ Months)

Sutherland

Houston (TX)

Remoto

USD 80.000 - 110.000

Tempo integral

há 2 horas

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Benefícios oferecidos por esta vaga

Remote work

6+ months contract

Resumo da vaga

Sutherland is seeking a fully remote Temporary Team Manager (6 Months+) to oversee one of our Educational Technology programs. You will lead a team of elite brand ambassadors handling complex interactions with high-net-worth stakeholders, school leadership, and families.

Ideal candidates have 2+ years of remote team management experience in EdTech, strong leadership, and excellent communication. This role emphasizes performance oversight, collaboration with WFM, and a disciplined, client-focused

Qualificações

At least 2 years experience managing a remote team in Educational Technology.
Demonstrated leadership in BPO/contact center settings is preferred.
Experience handling donations/contributions is a plus.
Experience guiding donors and school leadership stakeholders is ideal.
Strong verbal and written communication in professional settings.

Responsabilidades

Oversee a team of brand ambassadors handling complex interactions with high-value stakeholders.
Coach agents to move beyond scripts with empathetic, professional communication.
Mentor on policy guidelines to deliver accurate solutions under pressure.
Maintain cross-platform efficiency while managing call handling times.
Ensure adherence to program guidelines and target performance metrics.
Collaborate with WFM to manage attendance and shrinkage targets.