Senior Remote Healthcare Implementation Lead

Healthstream; Nashville (TN); Hybrid; USD 78,629 - 88,731; Full time

Benefits offered by this job

Streaming Good time off for volunteers

Work-from-home flexibility

Competitive compensation & bonuses

Comprehensive insurance plans

Mental and physical health support

Fitness center reimbursements

Buddy program for HealthStreamers

Career growth opportunities

Continuous learning opportunities

Resource centers in Nashville & San-

Job summary

HealthStream is seeking a Senior Implementation Manager to lead successful software deployments for healthcare clients. You will design project plans, coordinate data transfers, ensure timely delivery, and mentor team members across multiple client engagements.

The role requires 4+ years of leading healthcare software implementations, strong project-management and communication skills, and proficiency with MS Office tools.

Qualifications

• Bachelor's degree in related discipline.
• PMP certification is a plus.
• 4+ years of experience leading software implementation projects; healthcare experience highly desirable.
• Experience with Microsoft programs including MS Project, Word, Outlook, Excel, SharePoint, and PowerPoint.
• Experience with web conferencing software.

Responsibilities

• Develops implementation project plans and scope of work appropriate for each implementation project.
• Manages software implementation projects and the resources necessary to ensure a smooth transition with multiple clients simultaneously.
• Reviews commitments for technical services, training and project management, ensuring that all commitments are executed according to contractual obligations.
• Understands and identifies software functionality to support client business objectives.
• Coordinates all technical services including data transfer and installation between client and HealthStream.
• Reviews hardware recommendations and coordinates software installation process.
• Proactively escalates any client or HealthStream-caused time delays or needs for additional resources beyond the contractual commitments.
• Ensures that an effective training program is planned and executed.
• Develops and maintains implementation documentation and communicates status and concerns to Manager, key stakeholders, project sponsors, and project team.
• Performs related duties as required in support of client service goals.
• Assist Senior Management in the onboarding of Implementations teams
• Responsible for the adherence to documented procedures for Implementations
• Assist in the training of new Implementation staff, providing support whenever necessary
• Assist Senior Management in outlining and formalizing documentation and curating procedures for Implementation tasks
• Manage projects, aligning business goals with software solutions to drive process improvements
• Leverage technical and business acumen to communicate effectively with clients
• Manage project teams and provide high-quality deliverables to meet or exceed timeline and budgetary targets
• Manage software implementation projects and the resources necessary to ensure a smooth transition from current systems to new VerityStream software
• Analyze and map data from existing systems to HealthStream databases
• Perform data and business analysis and provide recommendations for data integrity and data normalization

Skills

Project management

Healthcare experience

Communication skills

Organization skills

Education

Bachelor's degree in related discipline

Tools

MS Project

Word

Outlook

Excel

SharePoint

PowerPoint

Web conferencing

Job description

HealthStream is seeking a Senior Implementation Manager to lead successful software deployments for healthcare clients. You will design project plans, coordinate data transfers, ensure timely delivery, and mentor team members across multiple client engagements.

The role requires 4+ years of leading healthcare software implementations, strong project-management and communication skills, and proficiency with MS Office tools.