Senior Remote Employee Benefits Account Manager

Insurance Office of America; Lithia (VA); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Bonus potential

Health insurance

Paid holidays

Paid vacation

Sick time

401K with employer match

Career progression

Community service

Job summary

Insurance Office of America is seeking an Account Manager for Employee Benefits to manage an assigned client book, deliver exceptional service, and lead a collaborative team across client services and renewals.

The role emphasizes data accuracy, proactive client communication, and identifying growth opportunities while maintaining IOA’s standards and compliance across benefits programs.

Qualifications

• 5+ years of industry experience.
• Active licensing is required.
• Strong customer service and communication skills.

Responsibilities

• Manage an assigned book of business, ensuring performance requirements are met and no liability occurs.
• Deliver outstanding service, anticipate client needs, maintain professional communication, and respond quickly to requests.
• Lead the account team with a strong work ethic, positive attitude, and willingness to assist others.
• Direct daily activities of Account Coordinator(s), assign tasks, communicate expectations, monitor execution, and recommend corrective actions.
• Identify and act on sales opportunities to grow IOA business.
• Manage new business setup, including data gathering, client file creation, communication, AOR notifications, carrier rates, internal services setup, compliance audits, client education, and employee meetings.
• Manage renewals by verifying client data, updating files, liaising with clients and carriers, obtaining rates, ensuring internal services usage, performing audits, coordinating training, and conducting meetings.
• Build and improve client relationships, seek feedback, and implement improvements.
• Advocate for clients and carriers to ensure mutually beneficial outcomes.
• Identify and implement value-added solutions for clients.
• Support team training and development, promote a positive work environment, and seek continuous improvement.
• Maintain transparent communication with Producers and team members.
• Ensure adherence to company policies and industry standards.
• Champion IOA core values and demonstrate integrity and leadership.

Skills

Customer service

Communication

Organization

Delegation

Decision making

Attention to detail

MS Office

Education

High School Diploma or equivalent

Active licensing

Tools

MS Office

Job description

Insurance Office of America is seeking an Account Manager for Employee Benefits to manage an assigned client book, deliver exceptional service, and lead a collaborative team across client services and renewals.

The role emphasizes data accuracy, proactive client communication, and identifying growth opportunities while maintaining IOA’s standards and compliance across benefits programs.