Senior Remote Customer Support Specialist

PNC; United States; Remote; USD 38,000 - 75,000; Full time

Job summary

PNC is seeking a Customer Service & Support Representative Specialty Senior within its Commercial Card Services organization. Based anywhere in the PNC footprint, you will manage high-touch client interactions by email and phone, ensuring accurate records and timely hand-offs with internal partners.

You'll work 12:30 pm - 9:00 pm EST, Monday through Friday, and may qualify for remote work in select locations.

Qualifications

• Client service and banking experience preferred.
• Excellent communication (oral and written) and problem solving skills.
• Proficient with Microsoft Excel and data handling.
• Eligibility for remote work may apply in select locations.

Responsibilities

• Performs advanced customer service activities for specialized products and services.
• Investigates and responds to inquiries via all customer channels.
• Resolves complex issues, identifies root causes and escalates when needed.
• Maintains customer satisfaction and serves as a coach or trainer when appropriate.
• Documents interactions and completes service requests to minimize effort.

Skills

Client service

Banking experience

Communication

Excel proficiency

Education

Associates degree

Tools

Microsoft Excel

Job description

PNC is seeking a Customer Service & Support Representative Specialty Senior within its Commercial Card Services organization. Based anywhere in the PNC footprint, you will manage high-touch client interactions by email and phone, ensuring accurate records and timely hand-offs with internal partners.

You'll work 12:30 pm - 9:00 pm EST, Monday through Friday, and may qualify for remote work in select locations.