Remote Advanced Customer Support Specialist

LINGA; Naples (FL); Remote; USD 38,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

401(k) with company match

Paid holidays

Job summary

PNC is seeking a Customer Support Representative within its Linga organization. This remote-based role supports a complex suite of products, addresses multi-channel inquiries, and uses CARES principles to deliver exceptional service.

Candidates typically bring an associate degree and 3+ years of relevant experience. Base salary ranges from $37,500 to $75,000 annually, with additional incentives; some geographic locations may allow remote work.

Qualifications

• Associates degree or equivalent required.
• 3+ years of related experience requested.
• Familiarity with multi-channel customer service and problem resolution.

Responsibilities

• Perform advanced customer service activities for a complex product suite.
• Investigate and respond to inquiries across channels and resolve issues.
• Coach or mentor teammates and document interactions to reduce effort.

Skills

Accountability

Continual Improvement

Customer Interactions

Customer Service

Decision Making

Relationship Building

Results-Oriented

Technical Support

Education

Associates

Job description

PNC is seeking a Customer Support Representative within its Linga organization. This remote-based role supports a complex suite of products, addresses multi-channel inquiries, and uses CARES principles to deliver exceptional service.

Candidates typically bring an associate degree and 3+ years of relevant experience. Base salary ranges from $37,500 to $75,000 annually, with additional incentives; some geographic locations may allow remote work.