Senior Lending Services Specialist - Remote Eligible

PNC; United States; A distancia; USD 34.000 - 68.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health coverage

401(k) with employer match

Paid time off

Descripción de la vacante

PNC is seeking a Lending Services Representative to provide routine support for personal lending products, including home, personal, and auto loans. You will interact with customers and partners to resolve issues and learn lending systems.

Shifts include 7:45am-5pm ET, 9am-7pm ET, 11am-9pm ET with rotating or weekend options. Remote work may be available in select locations, with in-office participation as needed.

Formación

• Experience in customer service or financial services preferred.
• Knowledge of lending products and systems is a plus.
• Ability to work in a remote/virtual environment with secure workspace.

Responsabilidades

• Provide advanced customer service across multiple channels for lending products.
• Investigate and respond to customer inquiries regarding lending products and services.
• Resolve issues and recommend solutions, escalating when necessary.
• Maintain high levels of customer satisfaction and mentor teammates.
• Document interactions and complete service requests to minimize effort.

Conocimientos

Accountability

Continual Improvement

Customer Interactions

Customer Service

Decision Making

Relationship Building

Results-Oriented

Technical Support

Educación

No Degree

Descripción del empleo

PNC is seeking a Lending Services Representative to provide routine support for personal lending products, including home, personal, and auto loans. You will interact with customers and partners to resolve issues and learn lending systems.

Shifts include 7:45am-5pm ET, 9am-7pm ET, 11am-9pm ET with rotating or weekend options. Remote work may be available in select locations, with in-office participation as needed.