Remote Banking Support Specialist

PNC; United States; Híbrido; USD 34.000 - 68.000; Jornada completa

Descripción de la vacante

PNC is hiring a Customer Service Representative to handle 60-100 inbound calls per shift, assisting customers with checking/savings accounts, disputes, overdrafts, and online banking passwords. The role supports a CARES-based approach and collaborates with service partners to resolve issues.

The position may allow remote work in select locations with approval; occasional in-office participation may be required. Base salary ranges from $33,750 to $67,500, depending on location and experience.

Formación

• No degree required for the role; related experience or knowledge may be considered.
• Virtual role requires a dedicated, confidential workspace and high‑speed wired internet.
• Shifts include weekend hours and ET time; remote work is possible in select locations with approval.

Responsabilidades

• Performs customer service activities and initiatives for a broad range of products, services and problem resolution across multiple channels.
• Receives, investigates and responds to customer inquiries via all channels.
• Resolves inquiries and issues, recommends solutions, and refers complex or recurring issues.
• Maintains high levels of customer satisfaction and shows commitment to quality in interactions.
• Documents customer interactions and completes service requests to minimize effort.

Conocimientos

Accountability

Continual Improvement Process

Customer Interactions

Customer Service

Decision Making

Relationship Building

Results-Oriented

Technical Support

Accuracy and Attention to Detail

Customer Experience Management

Decision Making and Critical Thinking

Effective Communications

Fraud Detection and Prevention

Knowledge of a Specific Customer...

Managing Multiple Priorities

Problem Solving

Products and Services

Tech Savvy

Educación

No Degree

Descripción del empleo

PNC is hiring a Customer Service Representative to handle 60-100 inbound calls per shift, assisting customers with checking/savings accounts, disputes, overdrafts, and online banking passwords. The role supports a CARES-based approach and collaborates with service partners to resolve issues.

The position may allow remote work in select locations with approval; occasional in-office participation may be required. Base salary ranges from $33,750 to $67,500, depending on location and experience.