Remote Customer Support Specialist

Humamaria; United States; A distancia; USD 38.000 - 75.000; Jornada completa

Descripción de la vacante

PNC seeks a Customer Support Representative for its Linga organization, based remotely in the United States. You will handle advanced inquiries across channels, resolve complex issues and coach teammates to deliver exceptional service.

Shifts vary (evenings, nights and weekend coverage). The role may require holiday work and occasional in-office participation based on business needs. Remote work is possible in select locations with approval.

Formación

• Associates or equivalent degree required with related experience or product knowledge.
• Typically requires 3+ years experience; in lieu of a degree, a comparable combination may be considered.

Responsabilidades

• Performs advanced customer service activities and initiatives for specialized products and services; supports a complex client base and uses advanced processes/tools.
• Receives, investigates and responds to customer inquiries regarding complex products and issues via all channels.
• Resolves customer service inquiries and issues; identifies root cause and acts as escalation point; may interact with higher levels within the customer organization.
• Maintains high levels of customer satisfaction; serves as coach or trainer to the customer service team.
• Documents customer interactions and completes service requests to minimize customer effort or additional action.

Conocimientos

Accountability

Continual Improvement Process

Customer Interactions

Customer Service

Decision Making

Relationship Building

Results-Oriented

Technical Support

Educación

Associates

Descripción del empleo

PNC seeks a Customer Support Representative for its Linga organization, based remotely in the United States. You will handle advanced inquiries across channels, resolve complex issues and coach teammates to deliver exceptional service.

Shifts vary (evenings, nights and weekend coverage). The role may require holiday work and occasional in-office participation based on business needs. Remote work is possible in select locations with approval.