Remote Credit Card Customer Support Specialist

PNC; United States; Remote; USD 34,000 - 68,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision

Life Insurance

Disability Insurance

401(k) with match

Educational assistance

Wellness program

Paid time off

Job summary

PNC is seeking a Customer Service Representative to provide routine support to Credit Card customers through the Customer Care Center. This remote role involves addressing inquiries, resolving issues across channels, and delivering CARES-based service. Weekend work is required with a weekday exchange.

The position requires a dedicated home workspace, reliable high-speed internet, and a secure setup. Compensation includes a base salary with incentive eligibility and comprehensive benefits.

Qualifications

• Experience in handling customer inquiries across multiple channels.
• Ability to resolve customer issues with a focus on service quality.
• Familiarity with CARES model and customer care processes.

Responsibilities

• Performs customer service activities for a broad range of products and issues.
• Receives, investigates and responds to inquiries via all channels.
• Resolves inquiries, recommends solutions, refers complex issues.
• Maintains high customer satisfaction aligning with company values.
• Documents interactions and completes service requests to minimize effort.

Skills

Accountability

Continual Improvement

Customer Interactions

Customer Service

Decision Making

Relationship Building

Results-Oriented

Technical Support

Accuracy

Attention to Detail

Customer Experience Management

Fraud Detection

Managing Multiple Priorities

Problem Solving

Tech Savvy

Education

No Degree

Job description

PNC is seeking a Customer Service Representative to provide routine support to Credit Card customers through the Customer Care Center. This remote role involves addressing inquiries, resolving issues across channels, and delivering CARES-based service. Weekend work is required with a weekday exchange.

The position requires a dedicated home workspace, reliable high-speed internet, and a secure setup. Compensation includes a base salary with incentive eligibility and comprehensive benefits.