Senior Remote Commercial Lines Account Lead

Insurance Office of America; Buford (GA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

401K matching

Paid holidays

Career growth

Job summary

Insurance Office of America is seeking a Senior Account Associate for Commercial Lines with remote options for the Eastern/Central time zones. The role supports the account team, producers, and clients, ensuring service quality and policy compliance.

The ideal candidate has 3+ years in insurance customer service, active licensing (CISR preferred), and strong MS Office skills. IOA offers competitive pay and benefits while fostering a supportive team environment.

Qualifications

• 3+ years of customer service experience in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing; CISR designation preferred.
• Strong analytical and problem-solving skills with excellent communication.

Responsibilities

• Direct day-to-day activities of Team Support/Receptionist and Account Assistant.
• Track policy expirations and ensure renewals are processed on time.
• Handle endorsements, audits, cancellations, and policy renewals.
• Prepare submissions, evaluate coverages, and present proposals.
• Maintain agency management systems and data accuracy.

Skills

Customer service

Insurance knowledge

Licensing (CISR)

MS Office

Analytical skills

Communication

Multitasking

Organizational skills

Education

High School Diploma

Tools

Agency management systems

Carrier/vendor platforms

Job description

Insurance Office of America is seeking a Senior Account Associate for Commercial Lines with remote options for the Eastern/Central time zones. The role supports the account team, producers, and clients, ensuring service quality and policy compliance.

The ideal candidate has 3+ years in insurance customer service, active licensing (CISR preferred), and strong MS Office skills. IOA offers competitive pay and benefits while fostering a supportive team environment.