Senior Reliability Engineer - RCA & Incident Leader

symbotic; United States; Remote; USD 125,000 - 172,000; Full time

Job summary

Symbotic seeks a Senior Reliability Engineer to own end-to-end RCA investigations across software, infrastructure, and production controls. You will act as the customer-facing technical lead for RCA discussions and deliverables within SLA timelines, turning incident data into strategic improvements.

You will mentor peers, drive service improvements, and collaborate with cross-functional teams to reduce repeat incidents, with a focus on automation, tooling, and reporting.

Qualifications

• Minimum 8 years supporting complex, business-critical production environments.
• Minimum 5 years leading technical RCA, post-incident reviews, or ITIL-aligned Problem Management.
• Strong hands-on troubleshooting and data analysis across large-scale distributed systems, on-prem infrastructure, custom software, logs, telemetry, and incident datasets.
• A track record of regular, ongoing customer interaction with executives, technical and non-technical audiences.
• Proven ability to run multiple high-priority investigations in parallel while influencing cross-functional teams.
• Bachelor’s degree in a technical field, or equivalent practical experience.

Responsibilities

• Lead high-impact RCA investigations for complex production incidents spanning software, infrastructure, industrial controls, and SOP execution.
• Chair structured, blameless RCA reviews aligned with ITIL Problem Management - fact-based analysis, clear ownership, timely resolution.
• Serve as the customer-facing technical lead for RCA discussions, updates, and deliverables within defined SLA timelines.
• Analyze logs, telemetry, and incident trends across many issues to find recurring failure patterns and influence teams to eliminate them.
• Present findings, risks, and recommendations to senior leadership and customer stakeholders, backed by data you own end to end.
• Drive Continuous Service Improvement initiatives that reduce repeat incidents through automation and reporting.
• Mentor teammates and elevate RCA quality standards as a senior individual contributor.

Skills

RCA leadership

Troubleshooting

Data analysis

Customer interaction

Cross-functional collaboration

Incident response

Education

Bachelor's degree in a technical field

Tools

Kubernetes

VMware

Linux

Grafana

Prometheus

Zabbix

GitLab

Power BI

Tableau

Job description

Symbotic seeks a Senior Reliability Engineer to own end-to-end RCA investigations across software, infrastructure, and production controls. You will act as the customer-facing technical lead for RCA discussions and deliverables within SLA timelines, turning incident data into strategic improvements.

You will mentor peers, drive service improvements, and collaborate with cross-functional teams to reduce repeat incidents, with a focus on automation, tooling, and reporting.