Staff Senior Reliability Engineer

symbotic; United States; Remote; USD 125,000 - 172,000; Full time

Job summary

Symbotic seeks a Senior Reliability Engineer to own end-to-end RCA investigations across software, infrastructure, and production controls. You will act as the customer-facing technical lead for RCA discussions and deliverables within SLA timelines, turning incident data into strategic improvements.

You will mentor peers, drive service improvements, and collaborate with cross-functional teams to reduce repeat incidents, with a focus on automation, tooling, and reporting.

Qualifications

• Minimum 8 years supporting complex, business-critical production environments.
• Minimum 5 years leading technical RCA, post-incident reviews, or ITIL-aligned Problem Management.
• Strong hands-on troubleshooting and data analysis across large-scale distributed systems, on-prem infrastructure, custom software, logs, telemetry, and incident datasets.
• A track record of regular, ongoing customer interaction with executives, technical and non-technical audiences.
• Proven ability to run multiple high-priority investigations in parallel while influencing cross-functional teams.
• Bachelor’s degree in a technical field, or equivalent practical experience.

Responsibilities

• Lead high-impact RCA investigations for complex production incidents spanning software, infrastructure, industrial controls, and SOP execution.
• Chair structured, blameless RCA reviews aligned with ITIL Problem Management - fact-based analysis, clear ownership, timely resolution.
• Serve as the customer-facing technical lead for RCA discussions, updates, and deliverables within defined SLA timelines.
• Analyze logs, telemetry, and incident trends across many issues to find recurring failure patterns and influence teams to eliminate them.
• Present findings, risks, and recommendations to senior leadership and customer stakeholders, backed by data you own end to end.
• Drive Continuous Service Improvement initiatives that reduce repeat incidents through automation and reporting.
• Mentor teammates and elevate RCA quality standards as a senior individual contributor.

Skills

RCA leadership

Troubleshooting

Data analysis

Customer interaction

Cross-functional collaboration

Incident response

Education

Bachelor's degree in a technical field

Tools

Kubernetes

VMware

Linux

Grafana

Prometheus

Zabbix

GitLab

Power BI

Tableau

Job description

Who we are

With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system - reinventing warehouse automation for increased efficiency, speed and flexibility.

What we need

You’ll be the Senior Reliability Engineer who owns complex production investigations end to end - from root cause, through customer communication, through verified corrective action. You’ll be the face of our RCA process to customers and senior leadership, the analyst who turns incident trends into strategic improvements, and a mentor who raises the quality bar for the whole team.

What you’ll do

• Lead high-impact RCA investigations for complex production incidents spanning software, infrastructure, industrial controls, and production SOP execution
• Chair structured, blameless RCA reviews aligned with ITIL Problem Management - fact-based analysis, clear ownership, timely resolution
• Serve as the customer-facing technical lead for RCA discussions, updates, and formal deliverables within defined SLA timelines
• Analyze logs, telemetry, and incident trends across many issues to find recurring failure patterns - then influence teams across the organization to eliminate them
• Present findings, risks, and recommendations to senior internal leadership and customer stakeholders, backed by data you own end to end
• Drive Continuous Service Improvement initiatives that measurably reduce repeat incidents and investigation toil through automation, tooling, and reporting
• Mentor teammates and elevate RCA quality standards as a senior individual contributor

What you’ll need

• Minimum 8 years supporting complex, business-critical production environments, with a career centered on reliability
• Minimum 5 years leading technical RCA, post-incident reviews, or ITIL-aligned Problem Management across software, infrastructure, systems, or industrial technology domains
• Strong hands-on troubleshooting and data analysis across large-scale distributed systems, on-prem infrastructure, custom software, logs, telemetry, and incident datasets
• A track record of regular, ongoing customer interaction - you can tell us who you worked with, at what level, and how often - and of earning trust with executives, technical and non-technical alike
• Proven ability to run multiple high-priority investigations in parallel while influencing cross-functional teams, without direct authority, to close actions on time
• Bachelor’s degree in a technical field, or equivalent practical experience

Bonus points

• Hands-on experience with warehouse automation, robotics, industrial controls, or large-scale physical production environments (strongly preferred)
• Kubernetes, VMware, Linux, Grafana, Prometheus, Zabbix, GitLab, and AI-assisted troubleshooting and analysis
• Power BI, Tableau, reporting automation, or dashboard development for RCA analysis and leadership visibility
• Depth in ITSM/ITIL practice - Incident Management, Problem Management, RCA, and Continuous Service Improvement

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About Symbotic

Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world’s largest retail, wholesale, and food & beverage companies. Applying next-gen technology, high-density storage and machine learning to solve today's complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency. As the backbone of commerce the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers. For more information, visit www.symbotic.com.

We are a community of innovators, collaborators and pioneers who embrace our differences, because we know unique perspectives make us stronger and smarter. Every perspective matters. We depend on the collective voices of our employees, customers and community to help guide us as we build a better place to work – for you and the world. That's why we're proud to be an equal opportunity employer.

We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.

Compensation

• The base range for this position in the posted location is $125,000.00 - $171,600.00 however, base pay offered may vary depending on job-related knowledge, skills, and experience. The compensation package includes medical, dental, vision, disability, 401K, PTO and/or other benefits.