Senior Reliability Engineer: RCA & CI Lead

Symbotic LLC; United States; Remote; USD 125,000 - 171,600; Full time

Job summary

Symbotic LLC is seeking a Senior Reliability Engineer to own complex RCA investigations end to end — from root cause to customer communication and verified corrective action. You’ll be the face of our RCA process to customers and senior leadership, turning incident trends into strategic improvements.

You’ll mentor the team, lead structured RCA reviews per ITIL, analyze logs and telemetry to detect patterns, and drive Continuous Service Improvement to reduce repeat incidents.

Qualifications

• Minimum 8 years supporting complex, business-critical production environments.
• Minimum 5 years leading technical RCA or ITIL-aligned Problem Management across software, infrastructure, systems, or industrial technology domains.
• Strong hands-on troubleshooting and data analysis across large-scale distributed systems, on-prem infrastructure, custom software, logs, telemetry, and incident datasets.
• A track record of regular, ongoing customer interaction with executives and other stakeholders.
• Proven ability to run multiple high-priority investigations in parallel while influencing cross-functional teams without direct authority.

Responsibilities

• Lead high-impact RCA investigations for complex production incidents spanning software, infrastructure, industrial controls, and production SOP execution.
• Chair structured, blameless RCA reviews aligned with ITIL Problem Management — fact-based analysis, clear ownership, timely resolution.
• Serve as the customer-facing technical lead for RCA discussions, updates, and formal deliverables within defined SLA timelines.
• Analyze logs, telemetry, and incident trends across many issues to find recurring failure patterns — then influence teams across the organization to eliminate them.
• Present findings, risks, and recommendations to senior internal leadership and customer stakeholders, backed by data you own end to end.
• Drive Continuous Service Improvement initiatives that measurably reduce repeat incidents and investigation toil through automation, tooling, and reporting.
• Mentor teammates and elevate RCA quality standards as a senior individual contributor.

Skills

RCA investigations

ITIL Problem Management

Data analysis

Customer interaction

Cross-functional influence

Education

Bachelor's degree in a technical field

Tools

Kubernetes

VMware

Linux

Grafana

Prometheus

Zabbix

GitLab

AI troubleshooting

Job description

Symbotic LLC is seeking a Senior Reliability Engineer to own complex RCA investigations end to end — from root cause to customer communication and verified corrective action. You’ll be the face of our RCA process to customers and senior leadership, turning incident trends into strategic improvements.

You’ll mentor the team, lead structured RCA reviews per ITIL, analyze logs and telemetry to detect patterns, and drive Continuous Service Improvement to reduce repeat incidents.