RCA & Reliability Leader — Senior Engineer (Remote)

Symbotic

United States

On-site

USD 125,000 - 171,600

Full time

14 days+

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Job summary

Symbotic in the United States is seeking a Staff Senior Reliability Engineer to own complex production investigations end to end, from root cause analysis to customer communication and verified corrective action.

You will lead high-impact RCA investigations across software, infrastructure, and industrial controls, chair blameless reviews, mentor others, and drive continuous service improvements with automation and data-driven insights.

Qualifications

RCA leadership and ownership of investigations.
Strong data analysis to identify trends and root causes.
Experience with customer-facing RCA discussions and SLAs.

Responsibilities

Lead high-impact RCA investigations for complex production incidents spanning software, infrastructure, industrial controls, and SOP execution
Chair structured, blameless RCA reviews aligned with ITIL Problem Management – fact-based analysis, clear ownership, timely resolution
Serve as the customer-facing technical lead for RCA discussions, updates, and formal deliverables within defined SLA timelines
Analyze logs, telemetry, and incident trends to find recurring failure patterns and influence cross-functional teams to eliminate them
Present findings, risks, and recommendations to senior leadership and customer stakeholders with data
Drive Continuous Service Improvement to reduce repeat incidents through automation, tooling, and reporting
Mentor teammates and elevate RCA quality standards as a senior contributor