Senior Relationship Manager

Preply; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Preply, a global language learning platform, seeks a Relationship Manager to drive growth within a portfolio of ~75 parent accounts by identifying and closing expansion opportunities across existing customers and their subsidiaries. You will own expansion on this focused portfolio and co-own renewals with KAMs.

You will lead the end-to-end expansion process: discovery, qualification, negotiations, and closing; build trusted relationships with senior stakeholders including C-levels; develop

Responsibilities

• Deliver against Expansion GMV and Net Revenue Retention (NRR) targets.
• Own expansion on a focused portfolio of ~75 existing customer accounts, prioritising where there is room to grow: new teams, new use cases, upsell potential.
• Co-own renewals with KAMs across the portfolio, identifying upsell opportunities and driving them through to close.
• Own the expansion sales process end to end: identifying and qualifying opportunities, discovery, commercial conversations and closing.
• Build trusted relationships with senior customer stakeholders, including C-level executives.
• Develop and maintain account plans and stakeholder maps across parent accounts and relevant subsidiaries, in partnership with KAMs.
• Manage the renewal upsell and expansion pipeline, keeping opportunity data and forecasts accurate and tracking progress against targets.
• Lead executive business reviews alongside KAMs to align on customer objectives, demonstrate value and uncover future growth.

Job description

We power people's progress. At Preply, we're all about creating life-changing learning experiences. We help people discover the magic of the perfect tutor, craft a personalized learning journey, and stay motivated to keep growing. Our approach is human-led, tech-enabled - and it's creating real impact. We've just reached unicorn status with a $150M Series D, accelerating our vision to transform education through human-led, AI-enhanced learning. Today, 100,000+ tutors teach 90+ languages to learners in 180 countries - and we're only getting started. As a category-defining company, we're shaping what the future of learning looks like at global scale. Every Preply lesson sparks change, fuels ambition, and drives progress that matters. Joining Preply means helping define the future of education at global scale, and building something that truly matters for millions of people, every day.

Meet the team! At Preply, we've built our reputation by excelling in the B2C market, but we are also revolutionizing corporate language learning with our Business solutions. Preply Business offers corporate language training for international teams to build stronger global teams through personalized training for every department and business goal. Guided by our vision to Power People's Progress and our mission to create life-changing learning experiences, we empower companies to unlock clearer communication and real business impact.

Mission

The Relationship Manager’s mission is to drive incremental growth within a portfolio of ~75 selected parent accounts by identifying and closing expansion opportunities across existing customers and their subsidiaries.

What you will be doing

• Deliver against Expansion GMV and Net Revenue Retention (NRR) targets.
• Own expansion on a focused portfolio of ~75 existing customer accounts, prioritising where there is room to grow: new teams, new use cases, upsell potential.
• Co-own renewals with KAMs across the portfolio, identifying upsell opportunities and driving them through to close.
• Own the expansion sales process end to end: identifying and qualifying opportunities, discovery, commercial conversations and closing.
• Build trusted relationships with senior customer stakeholders, including C-level executives.
• Develop and maintain account plans and stakeholder maps across parent accounts and relevant subsidiaries, in partnership with KAMs.
• Manage the renewal upsell and expansion pipeline, keeping opportunity data and forecasts accurate and tracking progress against targets.
• Lead executive business reviews alongside KAMs to align on customer objectives, demonstrate value and uncover future growth.
• Partner closely with dedicated SDRs to