Senior Relationship Manager

ICE; New York (NY); On-site; USD 85,000 - 150,000; Full time

Job summary

Intercontinental Exchange, Inc. (ICE) in New York seeks a Senior Relationship Manager to proactively manage a portfolio of 5–10 parent accounts generating substantial revenue. You will build trust-based partnerships with key client stakeholders across lines of business.

You will coordinate internal resources, drive account strategy, and lead large, complex negotiations to sustain revenue growth and client satisfaction, with travel as needed.

Qualifications

• Bachelor’s degree required.
• 5+ years in financial services with at least 3 years in account relationships.
• Proactive, detail oriented, and a strong customer advocate.
• Knowledge of ICE Data Services products and services.
• Strong written and verbal communication with senior management.

Responsibilities

• Build relationships at all levels including c-suite.
• Coordinate internal resources to ensure client initiatives and problem resolution.
• Collaborate on account strategy and lead large, complex renegotiations.
• Work with subject matter experts and Sales Specialists to advance strategic opportunities.
• Performance measured by revenue retention and growth and client satisfaction.

Skills

Relationship management

Account management

Communication skills

Travel readiness

Education

Bachelor's degree

Job description

Job Purpose

The Senior Relationship Manager proactively manages a territory of 5 to 10 parent accounts, each generating $1M to $40M in annual revenue. The role centers on building trust-based, value-added partnerships with key client stakeholders and is measured on revenue retention and growth. This particular territory focuses on partnership accounts within the financial technology sector; familiarity with fintech providers is preferred but not required.

Overview

The Senior Relationship Manager proactively manages a territory of 5 to 10 parent accounts, each generating $1M to $40M in annual revenue. The role centers on building trust-based, value-added partnerships with key client stakeholders and is measured on revenue retention and growth. This particular territory focuses on partnership accounts within the financial technology sector; familiarity with fintech providers is preferred but not required.

Responsibilities

• The Senior RM will be responsible for all ICE Data Services revenue across all lines of business. They will become proficient across all products and services.
• The Senior RM will take on a leadership role in the coordination of internal resources to ensure the successful execution of client initiatives and problem resolution.
• Build relationships at all levels including c-suite.
• Collaborate on account strategy and run point on large complex renegotiations on existing business.
• Work closely with subject matter experts and Sales Specialists to further the strategic vision of the account, bring in the Sales Specialists to new opportunities that the RM may uncover.
• Performance will be measured as a function of quantitative measures based on revenue retention and growth. They will also be measured against qualitative goals such as proactive client engagement and overall client satisfaction.

Knowledge And Experience

• Bachelor’s degree is required.
• 5+ years of experience working within the financial services industry, with at least three years of account relationship experience.
• Proactive individuals who are detail oriented, comfortable serving as a project coordinator, and who will be a strong customer advocate are highly desired for this position.
• Overall industry knowledge and professional demeanor combined with knowledge of ICE Data Services products and services is a must.
• Strong written and verbal communication skills and the ability to interact with senior management internally and externally are critical.
• This position demands an individual who enjoys the challenge of working with large, complex and potentially demanding clients that expect high levels of service, professionalism and expertise.
• Willingness to travel.

Base Salary Range for New York

The expected base salary for this role, if located in New York, is between $85,000 - 150,000. The base salary range does not include Intercontinental Exchange’s rewarding and uncapped sales commission incentives. While we provide this range as general guidance, at ICE we compensate employees based on the skillset and experience of the individual. Regular full-time ICE employees are eligible for a suite of competitive employee benefits, including healthcare coverage (medical, dental and vision), a 401(k) plan, life insurance, time off, and paid leave for qualifying circumstances.

Base Salary Range for Illinois

The expected base salary for this role, if located in Illinois, is between $84,000 - 130,000. The base salary range does not include Intercontinental Exchange’s rewarding and uncapped sales commission incentives. While we provide this range as general guidance, at ICE we compensate employees based on the skillset and experience of the individual. Regular full-time ICE employees are eligible for a suite of competitive employee benefits, including healthcare coverage (medical, dental and vision), a 401(k) plan, life insurance, time off, and paid leave for qualifying circumstances.

Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.