Senior Relationship Management Director (Hybrid)

American Medical Association; Chicago (IL); Hybrid; USD 146,000 - 198,000; Full time

Job summary

The American Medical Association (AMA) invites an experienced professional to join as Dir I Relationship Management on the MMX Sales team in Chicago, IL. This hybrid position requires three days in the office and focuses on deepening engagement with group partner accounts.

You will lead account strategy, manage executive relationships, and collaborate across AMA business units to enhance member value. Strong leadership, CRM proficiency, and travel readiness are essential.

Qualifications

• Bachelor's degree in health-related field or business.
• 10+ years' experience in B2B customer service and account management.
• 3+ years experience in people management; able to attract and develop talent.
• In-depth understanding of physician group practice environments; established industry contacts preferred.
• Ability to work with C‑Suite contacts at medical groups; working knowledge of issues in large medical groups.
• Polished communication, presentation, and critical-thinking skills with senior executives.
• Ability to interface with diverse disciplines and senior-level management.
• Time management and autonomy with self-motivation to achieve goals.
• Sound judgment in identifying issues and escalating as needed.
• Salesforce CRM proficiency.
• Travel required.

Responsibilities

• Develop and manage strategies to achieve deeper engagement and increase retention with current group partner accounts.
• Act as point of contact for all customer service needs and develop effective solutions.
• Develop tailored solutions with other business units to increase AMA engagement with current and prospective partners.
• Support group membership growth strategies through identification of customer insights that lead to enhancements or new value propositions.

Skills

Communication

Leadership

Critical thinking

Strategic thinking

Education

Bachelor's degree in health-related field or business

Tools

Salesforce CRM

Job description

The American Medical Association (AMA) invites an experienced professional to join as Dir I Relationship Management on the MMX Sales team in Chicago, IL. This hybrid position requires three days in the office and focuses on deepening engagement with group partner accounts.

You will lead account strategy, manage executive relationships, and collaborate across AMA business units to enhance member value. Strong leadership, CRM proficiency, and travel readiness are essential.