Dir I Relationship Management

American Medical Association; Chicago (IL); Hybrid; USD 146,000 - 198,000; Full time

Job summary

The American Medical Association (AMA) invites an experienced professional to join as Dir I Relationship Management on the MMX Sales team in Chicago, IL. This hybrid position requires three days in the office and focuses on deepening engagement with group partner accounts.

You will lead account strategy, manage executive relationships, and collaborate across AMA business units to enhance member value. Strong leadership, CRM proficiency, and travel readiness are essential.

Qualifications

• Bachelor's degree in health-related field or business.
• 10+ years' experience in B2B customer service and account management.
• 3+ years experience in people management; able to attract and develop talent.
• In-depth understanding of physician group practice environments; established industry contacts preferred.
• Ability to work with C‑Suite contacts at medical groups; working knowledge of issues in large medical groups.
• Polished communication, presentation, and critical-thinking skills with senior executives.
• Ability to interface with diverse disciplines and senior-level management.
• Time management and autonomy with self-motivation to achieve goals.
• Sound judgment in identifying issues and escalating as needed.
• Salesforce CRM proficiency.
• Travel required.

Responsibilities

• Develop and manage strategies to achieve deeper engagement and increase retention with current group partner accounts.
• Act as point of contact for all customer service needs and develop effective solutions.
• Develop tailored solutions with other business units to increase AMA engagement with current and prospective partners.
• Support group membership growth strategies through identification of customer insights that lead to enhancements or new value propositions.

Skills

Communication

Leadership

Critical thinking

Strategic thinking

Education

Bachelor's degree in health-related field or business

Tools

Salesforce CRM

Job description

Dir I Relationship Management (Hybrid)

Chicago, IL

The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.

At AMA, our mission to improve the health of the nation starts with our people. We foster an inclusive, people‑first culture where every employee is empowered to perform at their best. Together, we advance meaningful change in health care and the communities we serve.

We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.

We have an opportunity at our corporate offices in Chicago for a Dir I Relationship Management (Hybrid) on our MMX Sales team. This is a hybrid position reporting into our Chicago, IL office, requiring 3 days a week in the office.

As a Dir I Relationship Management, you will develop and manage strategies to achieve deeper engagement and increase retention with current group partner accounts to ensure group membership benefits are activated by each partner. Act as point of contact for all customer service needs and develop effective solutions. Develop tailored solutions with other business units to increase overall AMA engagement with current and prospective partners. Support group membership growth strategies through identification of customer insights that lead to enhancements or new additions to group value proposition.

RESPONSIBILITIES

Account Management

• Responsible for developing and articulating the account management strategy
• Build and nurture
  relationships with current and new Group Membership accounts by establishing
  communication with leadership contact responsible for fulfillment of each groupmembership benefit
• Communication to
  C‑Suite and Executive leadership at accounts including updates on benefit
  fulfillment, new resources, inquiries into overallcustomer satisfaction, and reminders and invites to participate in added value programs or
  events
• Responsible for fulfillment of large group membership benefitsacross AMA BusinessUnits to ensure successful execution
• Create, review, and enhance processesfor account management and execution of value proposition
• Maintain and update all account management materials and reports;all activity and outreach to accounts and contacts to be documented
  and tracked in Salesforce
• Provide supportto membership operations for collection of contracts and rosters to ensure timely processing of membership

Business Development

• Drive membership
  and mission engagement expansion by serving as the voice of both current and
  prospective AMA target accounts and identifying existing and emergent needs of the target audience
• Collaborate in competitive analysisdevelopment through insightscaptured during customeraccount interactions
• Proactively supportsubject matter experts (SME's) Offer ideas regarding new products and product
  enhancements to maximize future acquisition opportunities and customer
  satisfaction
• Attend exhibitsand networking opportunities at meetings/ conferences/ events where group
  membership is presented
• Contribute to roster expansion through proactively following up with accountsto identify opportunities

People Management

• Lead, mentor,and provide management oversight for professional staff; identify opportunities for advancing staff skills and expertise
• Responsible for settingobjectives, evaluating performance, and developing staff

May include other responsibilities as assigned

REQUIREMENTS

1. Bachelor's degree in health-related field or business required.
2. Minimum of 10 years' experience in business-to-business customerservice and accountmanagement experience required.
3. 3+ years experience in people management required; able to attract and develop talent.
4. In-depth understanding of all physician group practice settingenvironments required; established industry contacts in the
   targeted marketplace preferred.
5. Demonstrated abilityto work with C‑Suite contactsat medical groupsand working knowledge of issues and concerns that large medical
   groups are facing in current environment.
6. Polished communication, presentation, and criticalthinking skills with the abilityto clearly articulate complex concepts to senior
   executives.
7. Demonstrated abilityto interface effectively with people of varying disciplines, backgrounds, and
   expertise, including senior‑level management.
8. Demonstrated abilityto manage time and prioritize tasks; demonstrated abilityto work with autonomy and self‑motivate to achieve individual and
   organizational goals.
9. Sound judgmentin identifying issues,recommending resolutions, and escalating for management attention.
10. Highly Proficient in Salesforce CRM required.
11. Travel required.

The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.

This role is an exempt position, and the salary range for this position is $146,384- $197,728. This is the lowest to highest salary we believe we would pay for this role at the time of this posting. An employee's pay within the salary range will be determined by a variety of factors including but not limited to business consideration and geographical location, as well as candidate qualifications, such as skills, education, and experience. Employees are also eligible to participate in an incentive plan. To learn more about the American Medical Association's benefits offerings, please click here.

We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant's race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.

THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION