Senior Relationship Banker & Sales Coach

Busey Bank; Champaign (IL); On-site; USD 51,000 - 62,000; Full time

Benefits offered by this job

401(k) match

Profit sharing

Employee stock purchase plan

Paid time off

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Wellness incentives

Employee assistance program

Health savings account

Job summary

Busey Bank is seeking a Senior Relationship Banker to train frontline staff, handle complex sales scenarios, and drive cross‑selling across personal and business banking products. You will manage client relationships, support branch operations, and mentor junior staff while ensuring regulatory compliance and excellent customer service.

The role emphasizes leadership within the branch, optimizing sales processes, and using CRM tools to support a high‑performing team in a customer‑facing

Qualifications

• Strong sales and customer service skills.
• Strong oral and written communication skills.
• Basic math and accounting functions.
• The basic tenets of lending and assessing a customer's financial needs.
• Microsoft Office

Responsibilities

• Train frontline associates during onboarding.
• Serve as expert on complex sales scenarios and objections.
• Ensure compliant sales practices and use of CRM by region.
• Identify bottlenecks in the sales process and propose improvements.
• Provide high level customer service to high-net-worth individuals and business clients.
• Cross-sell banking products based on client needs.
• Open and manage personal and business accounts.
• Process loan applications and educate customers on loan terms.
• Balance cash drawer and assist with branch operations.
• Mentor junior staff and support branch leadership.

Skills

Strong sales skills

Customer service skills

Oral and written communication

Basic math and accounting

Lending knowledge

Microsoft Office

Education

High School diploma

5 years banking experience with lending responsibilities

1 year of training/mentorship/management experience

SAFE Act NMLS registration

Sales training experience preferred

Tools

Microsoft Office

Job description

Busey Bank is seeking a Senior Relationship Banker to train frontline staff, handle complex sales scenarios, and drive cross‑selling across personal and business banking products. You will manage client relationships, support branch operations, and mentor junior staff while ensuring regulatory compliance and excellent customer service.

The role emphasizes leadership within the branch, optimizing sales processes, and using CRM tools to support a high‑performing team in a customer‑facing