Senior Relationship Banker - Community Banking & Growth

Bank Newport; Johnston (RI); On-site; USD 52,000 - 76,000; Full time

Job summary

BankNewport is hiring a Senior Relationship Banker in Rhode Island. You’ll build meaningful relationships, assess individual financial needs, and connect customers with solutions such as accounts, loans, and digital services.

This role emphasizes exceptional service, cross-sell opportunities, and community engagement. You’ll work in a collaborative environment, supporting customers with a broad range of banking needs while adhering to regulatory guidelines and internal controls.

Qualifications

• 1–2 years banking/teller experience; customer service and needs-based sales preferred.
• At least 6 months cash handling experience.
• Proficiency with technology and digital banking; MS Office (Word/Excel) and devices.
• Excellent customer service, communication, problem solving, and organization.
• Ability to multitask.
• Team player.

Responsibilities

• Provide best-in-class customer experience by processing transactions and new account openings promptly.
• Perform functions to deliver high levels of service and responsiveness.
• Proactively discuss banking needs and match them with BankNewport solutions.
• Meet sales goals through customer interactions and proactive prospecting.
• Market a full range of banking services to existing customers and prospects.
• Open accounts, originate/close loans, and manage account changes.
• Adopt CRM/onboarding processes to deliver exceptional experiences.
• Own customer problems and ensure effective resolution.
• Demonstrate Digital Banking knowledge across channels (ATM, mobile, etc.).
• Adhere to policies, audits, regulatory and security guidelines.
• May fulfill supervisory tasks as directed by Branch Manager.
• Process and settle ATM work or vault cash as needed.
• Provide flexible coverage during branch hours and other branches as needed.
• Attend trainings related to the position.
• Perform related duties as needed.
• Meet SAFE Act requirements and obtain NMLS Identifier if selected.

Skills

Customer service

Digital banking

Microsoft Office

Cash handling

Multitasking

Team player

Problem solving

Job description

BankNewport is hiring a Senior Relationship Banker in Rhode Island. You’ll build meaningful relationships, assess individual financial needs, and connect customers with solutions such as accounts, loans, and digital services.

This role emphasizes exceptional service, cross-sell opportunities, and community engagement. You’ll work in a collaborative environment, supporting customers with a broad range of banking needs while adhering to regulatory guidelines and internal controls.