Relationship Banker-Johnston

Bank Newport; Johnston (RI); On-site; USD 52,000 - 76,000; Full time

Job summary

BankNewport is hiring a Senior Relationship Banker in Rhode Island. You’ll build meaningful relationships, assess individual financial needs, and connect customers with solutions such as accounts, loans, and digital services.

This role emphasizes exceptional service, cross-sell opportunities, and community engagement. You’ll work in a collaborative environment, supporting customers with a broad range of banking needs while adhering to regulatory guidelines and internal controls.

Qualifications

• 1–2 years banking/teller experience; customer service and needs-based sales preferred.
• At least 6 months cash handling experience.
• Proficiency with technology and digital banking; MS Office (Word/Excel) and devices.
• Excellent customer service, communication, problem solving, and organization.
• Ability to multitask.
• Team player.

Responsibilities

• Provide best-in-class customer experience by processing transactions and new account openings promptly.
• Perform functions to deliver high levels of service and responsiveness.
• Proactively discuss banking needs and match them with BankNewport solutions.
• Meet sales goals through customer interactions and proactive prospecting.
• Market a full range of banking services to existing customers and prospects.
• Open accounts, originate/close loans, and manage account changes.
• Adopt CRM/onboarding processes to deliver exceptional experiences.
• Own customer problems and ensure effective resolution.
• Demonstrate Digital Banking knowledge across channels (ATM, mobile, etc.).
• Adhere to policies, audits, regulatory and security guidelines.
• May fulfill supervisory tasks as directed by Branch Manager.
• Process and settle ATM work or vault cash as needed.
• Provide flexible coverage during branch hours and other branches as needed.
• Attend trainings related to the position.
• Perform related duties as needed.
• Meet SAFE Act requirements and obtain NMLS Identifier if selected.

Skills

Customer service

Digital banking

Microsoft Office

Cash handling

Multitasking

Team player

Problem solving

Job description

Overview

Offering new and exciting career opportunities, BankNewport is committed to providing our employees the resource and guidance to develop careers that are challenging and rewarding.

So, if you’re looking for a great professional opportunity, know that BankNewport will empower and invest in you.

At BankNewport, retail banking is about more than transactions—it’s about relationships. We’re looking for passionate, people‑focused professionals who enjoy helping customers reach their goals while growing their own careers. If you thrive in a collaborative environment, value community connection, and take pride in delivering exceptional service, you’ll feel right at home here.

“Why You’ll Love Working Here” Section

People First—Always

We believe great banking starts with genuine relationships, both with our customers and our teammates.

Career Growth Without the Corporate Feel

Learn, grow, and advance with support, training, and leaders who are invested in your success.

Local Impact, Real Connections

Serve customers you may already know—neighbors, local business owners, and community partners.

A Team That Has Your Back

Collaboration, respect, and shared goals define how we work together every day.

Stability You Can Trust

Join a well‑established, respected financial institution with a strong future.

As a Senior Relationship Banker, you’ll be the friendly and trusted resource our customers rely on. You’ll build meaningful relationships, understand individual financial needs, and connect people with solutions that help them move forward—whether that’s opening accounts, exploring lending options, or simply answering questions with confidence and care.

Responsibilities

• Provides a best-in-class customer experience by accurately processing transactions and new account openings in a timely and professional manner.
• Performs any functions necessary, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers.
• Proactively conducts financial conversations with customers to identify banking needs. Uses discovery techniques to match needs with BankNewport solutions.
• Meet individual and branch sales goals by maximizing each customer interaction and through proactive prospecting activities such as reviewing customer profiles, outbound calling, and community activities. Fully understands and participates in the Retail Incentive Plan.
• Markets a full range of consumer and small business banking services to existing customers and prospects.
• Opens consumer & small business accounts, originates and closes loans, performs maintenance changes to existing accounts, answers customer questions and resolves account related problems.
• Fully adopt and utilize the customer relationship management system and on-boarding process to provide exceptional internal & external customer experiences.
• Demonstrates ownership of any customer problem or request by utilizing available resources and following up to ensure effective resolution and customer satisfaction.
• Demonstrates expert Digital Banking knowledge and proficiency. Advise customers on all bank delivery channels and services such as ATM/PTM functionality and digital banking services including mobile banking, bill pay, Zelle, and other services.
• Adhere to all bank policies and procedures, audit, regulatory and security guidelines.
• Performs any functions necessary, within scope of authority and expertise, to provide the highest level of service and responsiveness to internal and external customers.
• A Relationship Banker may be asked to fulfill certain supervisory responsibilities by the Branch Manager and/or Assistant Manager. These responsibilities include – opening and closing the branch, vault cash, performing quarterly audits, supervisor overrides, and service charge reversals.
• Processes and settles ATM work or Vault cash as needed.
• Provides flexibility of coverage during branch hours of operation and at other branches as needed.
• Must attend and successfully complete trainings related to position.
• Performs related and unrelated duties as may be needed.
• If selected, candidates must meet and follow all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and acquiring a Unique Identifier from the Nationwide Mortgage Licensing System (NMLS).

SUPERVISORY SCOPE

No supervisory responsibility

INDEPENDENT ACTION

Performs work within established guidelines and according to specific procedures. Refers problems to immediate supervisor.

Qualifications

• 1-2 year experience as a teller, banker, or equivalent retail sales or banking experience required; customer service experience and needs-based banking sales preferred.
• At least 6 months cash handling experience.
• Must be proficient with technology and digital banking services; Microsoft Office, specifically word and excel and possess familiarity with technical devices including tablets and smartphones.
• Must have excellent customer service, communications, problem solving and organizational skills.
• Must be able to handle multiple tasks simultaneously.
• Must be a team player.

PHYSICAL REQUIREMENTS

Any physical demands or work conditions described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable Accommodation may be made to enable individuals with disabilities to perform the essential functions. Employees need to have the ability to:

• Travel independently to the position’s primary work location, other bank properties and work-related activities or events at locations outside the Bank.
• Effectively communicate and exchange accurate information and ideas so others will understand.
• Independently 0perate a computer and other office machinery, such as a calculator, copy machine, printer and software programs related to the position needed to complete the primary functions.
• Sit or stand at a workspace and use a computer or other equipment for prolonged periods of time.
• Move office items weighing up to 35 pounds.
• Work in an environment with low to moderate noise levels
• Ability to stand, walk, bend, reach, and move throughout the office during the workday.
• Ability to move office supplies, mail trays, packages, and materials as needed.
• Comfort working in shared office areas, conference rooms, supply spaces, and mailroom environments.
• Ability to safely use standard office equipment and follow workplace safety procedures.

BANKNEWPORT CORE VALUES

• We celebrate individuality
• We empower employees to be creative problem solvers
• We invest and take the time to really get to know our customers
• We commit to serving the financial needs of Rhode Islander’s

Any physical demands or work conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

BankNewport is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity or expression, pregnancy, childbirth or related medical conditions, military service, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances