Relationship Banker: Local Impact & Career Growth

Bank Newport; Providence (RI); On-site; USD 38,000 - 60,000; Full time

Job summary

BankNewport in Rhode Island is seeking a Relationship Banker who will be the friendly, trusted resource for customers—opening accounts, discussing lending options, and guiding them to the right solutions.

You’ll build relationships, meet branch sales goals through proactive outreach, and use digital banking tools to enhance service. Strong cash handling and customer service are essential.

Join a team with local impact, stability, and opportunities for growth.

Qualifications

• 1-2 year experience as a teller, banker, or equivalent retail sales or banking experience required; customer service experience and needs-based banking sales preferred.
• At least 6 months cash handling experience.
• Must be proficient with technology and digital banking services; Microsoft Office, specifically word and excel and possess familiarity with technical devices including tablets and smartphones.
• Must have excellent customer service, communications, problem solving and organizational skills.
• Must be able to handle multiple tasks simultaneously.
• Must be a team player.

Responsibilities

• Performs any functions necessary, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers.
• Provides a best‑in‑class customer experience by accurately processing transactions and new account openings in a timely and professional manner.
• Proactively conducts financial conversations with customers to identify banking needs. Uses discovery techniques to match needs with BankNewport solutions.
• Meet individual and branch sales goals by maximizing each customer interaction and through proactive prospecting activities such as reviewing customer profiles, outbound calling, and community activities. Fully understands and participates in the Retail Incentive Plan.
• Markets a full range of consumer and small business banking services to existing customers and prospects.
• Opens consumer & small business accounts, originates and closes loans, performs maintenance changes to existing accounts, answers customer questions and resolves account related problems.
• Fully adopt and utilize the customer relationship management system and on‑boarding process to provide exceptional internal & external customer experiences.
• Demonstrates ownership of any customer problem or request by utilizing available resources and following up to ensure effective resolution and customer satisfaction.
• Demonstrates expert Digital Banking knowledge and proficiency. Advise customers on all bank delivery channels and services such as ATM/PTM functionality and digital banking services including mobile banking, bill pay, Zelle, and other services.
• Adhere to all bank policies and procedures, audit, regulatory and security guidelines.
• Performs any functions necessary, within scope of authority and expertise, to provide the highest level of service and responsiveness to internal and external customers.
• A Relationship Banker may be asked to fulfill certain supervisory responsibilities by the Branch Manager and/or Assistant Manager. These responsibilities include – opening and closing the branch, vault cash, performing quarterly audits, supervisor overrides, and service charge reversals.
• Processes and settles ATM work or Vault cash as needed.
• Provides flexibility of coverage during branch hours of operation and at other branches as needed.
• Must attend and successfully complete trainings related to position.
• Performs related and unrelated duties as may be needed.
• If selected, candidates must meet and follow all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and aquiring a Unique Identifier from the Nationwide Mortgage Licensing System (NMLS).

Skills

Customer service

Cash handling

Digital banking knowledge

Technology proficiency

Communication skills

Job description

BankNewport in Rhode Island is seeking a Relationship Banker who will be the friendly, trusted resource for customers—opening accounts, discussing lending options, and guiding them to the right solutions.

You’ll build relationships, meet branch sales goals through proactive outreach, and use digital banking tools to enhance service. Strong cash handling and customer service are essential.

Join a team with local impact, stability, and opportunities for growth.