Senior Relationship Banker: Advanced Banking & Solutions

Busey; Pekin (IL); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

401(k) match

Profit sharing

Employee stock purchase plan

Paid time off

Medical insurance

Dental & Vision

Life insurance

Long-term disability

Wellness program

Employee assistance program

Job summary

Busey seeks a Relationship Banker II to deliver exceptional customer service while guiding clients through everyday banking and lending needs at our Pekin branch. You will balance transactions, open accounts, and promote bank products with a focus on building lasting relationships.

Ideal candidates have solid sales ability, strong communication, and a willingness to mentor teammates. This role involves compliance and teamwork to ensure outstanding financial service.

Qualifications

• Strong sales and customer service skills.
• Strong oral and written communication skills.
• Basic math and accounting functions.
• The basic tenets of lending and assessing a customer’s financial needs.

Responsibilities

• Greet and engage customers in a friendly and professional manner, providing exceptional service to build lasting relationships.
• Serve as a trusted point of contact for customers, ensuring the highest level of service is provided.
• Develop and maintain strong customer relationships through personalized service and proactive outreach, assisting with both routine and complex banking needs.
• Provide guidance to customers on financial products and services that best meet their needs.
• Actively identify and promote all bank products and services.
• Open and manage personal and business accounts ensuring the account setup is accurate and compliant with regulatory requirements.
• Assist with account maintenance tasks, such as updating personal information, assisting with transfers, and processing check orders.
• Support customers with online and mobile banking services, ensuring they are comfortable and knowledgeable about digital banking tools.
• Process and assist with customer loan applications, including personal loans and home equity lines of credit.
• Process transactions with a high degree of accuracy and balance cash drawer.
• Ensure compliance with all bank policies, procedures, and regulatory requirements.
• Monitor and detect any suspicious activity, escalating issues to management and other departments as appropriate.
• Assist newer staff by providing guidance on bank products, customer service skills, and operational procedures.
• Assist with daily branch operational tasks, including balancing cash and supporting branch security.

Skills

Strong sales and customer service

Strong oral and written communication

Basic math and accounting

Knowledge of banking products

Education

High School diploma

2 years banking experience with lending

Training/mentorship/military/management experience

NMLS registration if lending

Tools

Microsoft Office

Job description

Busey seeks a Relationship Banker II to deliver exceptional customer service while guiding clients through everyday banking and lending needs at our Pekin branch. You will balance transactions, open accounts, and promote bank products with a focus on building lasting relationships.

Ideal candidates have solid sales ability, strong communication, and a willingness to mentor teammates. This role involves compliance and teamwork to ensure outstanding financial service.