Senior Relationship Banker

Busey; Urbana (IL); On-site; USD 42,000 - 47,000; Full time

Job summary

Busey in Urbana, IL is seeking a Relationship Banker II to combine customer service, sales, and operations at an advanced level. You will handle complex banking needs, guide customers through products, and mentor newer staff while strengthening client relationships.

The role emphasizes cross-selling across mortgage, wealth, and commercial services, processing high-value transactions, ensuring compliance, and delivering a superior banking experience.

Qualifications

• High School diploma required.
• 2 years banking experience with lending responsibilities.
• 1 year of training and/or combination of mentorship, military or management experience.
• Pursuant to the SAFE Act, all Relationship Bankers must maintain current NMLS registration or attain active registration.
• Knowledge of Microsoft Office is required.

Responsibilities

• Greet and engage customers in a friendly and professional manner, providing exceptional service to build lasting relationships.
• Serve as a trusted point of contact for customers, ensuring the highest level of service is provided.
• Develop and maintain strong customer relationships through personalized service and proactive outreach, assisting with both routine and complex banking needs.
• Provide guidance to customers on financial products and services that best meet their needs.
• Actively identify and promote all bank products and services.
• Ask clients targeted questions to learn about their financial needs and goals.
• Meet and exceed monthly sales and referral goals by engaging with customer to assess needs and recommend suitable banking solutions.
• Proactively seek opportunities to refer customers to other lines of business such as mortgage, wealth, treasury, commercial, etc.
• Open and manage personal and business accounts ensuring the account setup is accurate and compliant with regulatory requirements.
• Assist with account maintenance tasks, such as updating personal information, assisting with transfers, and processing check orders.
• Support customers with online and mobile banking services, ensuring they are comfortable and knowledgeable about digital banking tools.
• Process and assist with customer loan applications, including personal loans and home equity lines of credit.
• Conduct initial loan screenings, gather necessary documentation, and work closely with loan officers or other departments to ensure a smooth loan approval process.
• Educate customers on loan products, eligibility requirements, and loan terms.
• Process transactions with a high degree of accuracy.
• Balance cash drawer and ensure transactions are accurately recorded and processed.
• Ensure compliance with all bank policies, procedures, and regulatory requirements, particularly in relation to financial transactions and customer interactions.
• Monitor and detect any suspicious or potentially fraudulent activity, escalating issues to management and other departments as appropriate.
• Adhere to privacy regulations and ensure customer data is handled securely and confidentially.
• Assist newer staff by providing guidance on bank products, customer service skills, and operational procedures.
• Help foster a collaborative and positive work environment by sharing knowledge and assisting with day-to-day operational needs.
• Assist with daily branch operational tasks, including balancing cash, managing branch supplies, and supporting the opening and closing of the branch.
• Support branch leadership in maintaining branch security and ensuring operational efficiency.

Skills

Sales skills

Customer service

Communication skills

Basic math

Lending knowledge

Education

High School diploma

Banking experience with lending responsibilities

Mentorship/management experience

NMLS registration (SAFE Act)

Microsoft Office

Tools

Microsoft Office

Job description

Busey in Urbana, IL is seeking a Relationship Banker II to combine customer service, sales, and operations at an advanced level. You will handle complex banking needs, guide customers through products, and mentor newer staff while strengthening client relationships.

The role emphasizes cross-selling across mortgage, wealth, and commercial services, processing high-value transactions, ensuring compliance, and delivering a superior banking experience.