Senior Regulatory Escalations PM: End-to-End Compliance

Amazon Inc.; Bellevue (WA); On-site; USD 116,000 - 160,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon Flex's Regulatory Escalations team seeks a Senior Program Manager to own regulatory inquiries end-to-end, coordinating with legal, compliance and public policy. You will manage intake, scoping, evidence gathering and final responses within mandated timeframes.

This role requires data-driven leadership, end-to-end delivery experience, and the ability to develop scalable processes. Based in Bellevue, WA, you will partner with multiple teams and senior leaders to reduce risk through

Qualifications

• 5+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership.

Responsibilities

• Own the end-to-end lifecycle of all regulatory inquiries and investigations related to delivery partner enforcement — from intake and scoping through record production, review, and final response.
• Track and report on regulatory inquiry volumes, response times, inquiry types, and trends for Amazon's most senior leadership.
• Manage regulatory response timelines and SLAs, ensuring every deliverable is accurate, complete, and submitted within mandated windows.
• Coordinate with legal, public policy, and compliance teams.
• Build and maintain standardized processes, templates, and playbooks for regulatory response — transforming what is currently ad hoc into a repeatable, scalable function.
• Provide closed‑loop feedback to enforcement program owners on patterns and themes emerging from regulatory inquiries — ensuring findings inform program design and reduce future exposure.
• Prioritize effectively across concurrent inquiries with competing deadlines.

Skills

Program management

Data-driven decisions

Stakeholder communication

End-to-end delivery

Leadership to senior leaders

Education

Master's degree or MBA

Tools

AI tools

Job description

Amazon Flex's Regulatory Escalations team seeks a Senior Program Manager to own regulatory inquiries end-to-end, coordinating with legal, compliance and public policy. You will manage intake, scoping, evidence gathering and final responses within mandated timeframes.

This role requires data-driven leadership, end-to-end delivery experience, and the ability to develop scalable processes. Based in Bellevue, WA, you will partner with multiple teams and senior leaders to reduce risk through