Senior Program Manager, Delivery Quality & Enforcement

Amazon Inc.; Austin (TX); On-site; USD 116,000 - 160,000; Full time

Benefits offered by this job

Health insurance

RSUs

Paid time off

Job summary

Amazon Inc. in Bellevue, WA is seeking a Sr. Program Manager for Amazon Flex to own evaluation and enforcement frameworks for delivery partners at scale.

You will lead cross-functional teams with Operations, Legal, and executives to drive governance and continuous process improvements across the network. You will analyze defect data, build scalable SL S processes, and present outcomes to Directors and VPs. The role requires strong problem solving, data-driven decision making, and comfort in a

Qualifications

• 5+ years of program or project management experience.
• Experience using data and metrics to drive improvements.
• Experience owning program strategy and communicating results to senior leadership.
• Experience implementing repeatable processes and driving automation or standardization.
• Experience working cross-functionally with tech and non-tech teams.

Responsibilities

• Manage the full lifecycle of complex cross-functional programs with impact across multiple organizations.
• Establish scalable SL S evaluation processes, reporting systems, and metrics.
• Analyze defect data to identify patterns and implement mitigation programs.
• Define program mission, objectives, and drive measurable improvements.
• Partner with customers and stakeholders to prioritize projects and allocate resources.
• Oversee gaps between teams, processes, and systems; reduce failure exposure.
• Write and present narratives to Directors and VPs and manage escalations.
• Work autonomously in ambiguous environments and drive automation and process enhancements.

Skills

Program management

Data-driven decisions

Cross-functional collaboration

Excel proficiency

Education

Master's degree or MBA

Tools

Excel

Job description

Amazon Inc. in Bellevue, WA is seeking a Sr. Program Manager for Amazon Flex to own evaluation and enforcement frameworks for delivery partners at scale.

You will lead cross-functional teams with Operations, Legal, and executives to drive governance and continuous process improvements across the network. You will analyze defect data, build scalable SL S processes, and present outcomes to Directors and VPs. The role requires strong problem solving, data-driven decision making, and comfort in a