Senior Program Manager, Delivery Quality & Enforcement

Amazon.com; Factoria (WA); On-site; USD 116,000 - 160,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

RSUs

Job summary

Amazon Inc. is seeking a Senior Program Manager for Delivery Quality and Enforcement within the Amazon Flex Service Level Standards (SLS).

You will own scalable evaluation frameworks, root-cause analysis, and remediation actions across the delivery network, partnering with Operations, Legal, and senior leadership to drive enforcement governance. The role emphasizes data-driven decision making, cross-functional collaboration, and the ability to operate in a fast-paced environment to improve

Qualifications

• 5+ years of program or project management experience.
• Experience using data and metrics to drive improvements.
• Experience owning end-to-end program delivery and communicating results to senior leadership.
• Experience implementing repeatable processes and automation.
• Experience working cross-functionally with tech and non-tech teams.

Responsibilities

• Manage the full lifecycle of complex cross-functional programs with wide impact.
• Establish scalable SLS evaluation processes and reporting systems.
• Analyze defect data to identify patterns and reduce repeat defects.
• Define program mission, set objectives, and drive metric-driven improvements.
• Partner with stakeholders to prioritize projects and allocate resources.
• Oversee cross-team gaps and reduce failure exposure.
• Prepare executive narratives and manage escalations.
• Work autonomously in ambiguous environments and drive enhancements.

Skills

Program management

Data-driven decisions

Cross-functional collaboration

Root cause analysis

Executive communication

Excel (intermediate)

Education

Master's degree or MBA

Tools

None

Job description

Amazon Inc. is seeking a Senior Program Manager for Delivery Quality and Enforcement within the Amazon Flex Service Level Standards (SLS).

You will own scalable evaluation frameworks, root-cause analysis, and remediation actions across the delivery network, partnering with Operations, Legal, and senior leadership to drive enforcement governance. The role emphasizes data-driven decision making, cross-functional collaboration, and the ability to operate in a fast-paced environment to improve