Senior Regulatory Escalations PM - Compliance & Ops

Amazon Inc.; Austin (TX); On-site; USD 116,000 - 160,000; Full time

Job summary

Amazon.com Services LLC in Austin, TX is seeking a Senior Program Manager for Regulatory Escalations to own multiple regulatory inquiries end‑to‑end. You will manage intake, scoping, evidence gathering, and final responses with legal, compliance, and public policy teams, ensuring timely, accurate deliverables across weeks of work.

You will build scalable processes and playbooks, track volumes and SLAs, and communicate results to senior leadership, with a focus on reducing future exposure through

Qualifications

• 5+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership.
• 2+ years of driving process improvements experience.
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field.
• Knowledge of general AI tools.
• Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large‑scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions.

Responsibilities

• Own the end‑to‑end lifecycle of all regulatory inquiries and investigations related to delivery partner enforcement — from intake and scoping through record production, review, and final response.
• Track and report on regulatory inquiry volumes, response times, inquiry types, and trends for Amazon's most senior leadership.
• Manage regulatory response timelines and SLAs, ensuring every deliverable is accurate, complete, and submitted within mandated windows.
• Coordinate with legal, public policy, and compliance teams.
• Build and maintain standardized processes, templates, and playbooks for regulatory response — transforming what is currently ad hoc into a repeatable, scalable function.
• Provide closed‑loop feedback to enforcement program owners on patterns and themes emerging from regulatory inquiries — ensuring findings inform program design and reduce future exposure.
• Prioritize effectively across concurrent inquiries with competing deadlines.

Job description

Amazon.com Services LLC in Austin, TX is seeking a Senior Program Manager for Regulatory Escalations to own multiple regulatory inquiries end‑to‑end. You will manage intake, scoping, evidence gathering, and final responses with legal, compliance, and public policy teams, ensuring timely, accurate deliverables across weeks of work.

You will build scalable processes and playbooks, track volumes and SLAs, and communicate results to senior leadership, with a focus on reducing future exposure through