Senior Regulatory Escalations PM – End-to-End Compliance

Amazon Inc.; New York (NY); On-site; USD 127,000 - 185,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon Flex seeks a Senior Program Manager to own regulatory escalations within the Critical Operations function. You will manage end-to-end lifecycle of inquiries from intake through response, coordinating with legal, compliance, and public policy teams to deliver accurate, timely results.

Strong emphasis on data-driven improvements, scalable processes, and cross‑team collaboration to reduce future exposure and improve program design.

Qualifications

• 5+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership.

Responsibilities

• Own the end‑to‑end lifecycle of regulatory inquiries and investigations related to delivery partner enforcement.
• Track and report regulatory inquiry volumes, response times, inquiry types, and trends for leadership.
• Manage regulatory response timelines and SLAs, ensuring accuracy and timely submissions.
• Coordinate with legal, public policy, and compliance teams.
• Build and maintain standardized processes, templates, and playbooks for regulatory response.

Skills

Program management

Data-driven decisions

Executive communication

Regulatory awareness

Education

MBA or Master’s degree

Tools

AI tools knowledge

Job description

Amazon Flex seeks a Senior Program Manager to own regulatory escalations within the Critical Operations function. You will manage end-to-end lifecycle of inquiries from intake through response, coordinating with legal, compliance, and public policy teams to deliver accurate, timely results.

Strong emphasis on data-driven improvements, scalable processes, and cross‑team collaboration to reduce future exposure and improve program design.