Senior Regulatory & Customer Compliance Lead

Early Warning Services LLC; Scottsdale (AZ); Hybrid; USD 129,000 - 161,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) match

Paid time off

Job summary

Early Warning Services LLC seeks a Senior Customer & Regulatory Relations Compliance Manager to lead the day-to-day Customer Relations operations, coordinate audits and regulatory interactions, and align programs with contracts and policy.

You will supervise the team, manage complex escalations, expand audit programs for new products, and partner with stakeholders to ensure timely responses, remediation, and ongoing risk management.

Qualifications

• Bachelor's degree or equivalent work experience.
• 12+ years of progressive related experience including external audits (OCC, CFPB, PCI, SOC2, etc.).
• Ability to establish and maintain productive relationships across leaders, departments and partners.
• Strong organizational skills, including ability to prioritize multiple simultaneous projects.
• Background and drug screen.

Responsibilities

• Lead the Customer Relations team and provide guidance.
• Manage complex customer account escalations and partnerships.
• Expand programs to cover new products with audit rights.
• Coordinate onsite audits and exams; gather materials across business lines.
• Manage audits logistics including scheduling and room coordination.
• Lead exams and responses to audits and findings.
• Monitor findings; ensure timely remediation and responses.

Skills

Team leadership

Stakeholder management

Audits coordination

Regulatory compliance

Project prioritization

Communication

Education

Bachelor's degree or equivalent

Job description

Early Warning Services LLC seeks a Senior Customer & Regulatory Relations Compliance Manager to lead the day-to-day Customer Relations operations, coordinate audits and regulatory interactions, and align programs with contracts and policy.

You will supervise the team, manage complex escalations, expand audit programs for new products, and partner with stakeholders to ensure timely responses, remediation, and ongoing risk management.