Senior Regular Giving Officer - Remote Supporter Relations

Ummah Jobs; United States; Remote; USD 10,000 - 12,000; Full time

Job summary

Muslim Aid, a UK-based international development charity, seeks a Supporter Relations Regular Giving Senior Officer for a remote, full-time role based in Pakistan. You will own the regular giving portfolio, grow the number of regular supporters, increase year-round income, extend donor lifetime value, and ensure smooth direct debit operations.

Key duties include leading donor journeys, designing campaigns (including Ramadan initiatives), managing recruitment channels, executing welcome journeys,

Qualifications

• Degree or equivalent professional qualification, or equivalent experience in supporter/customer care.
• Formal training in fundraising, customer service, or data protection.
• Minimum 3 years' experience in regular giving, supporter care, or subscription management.
• Strong relationship-building and communication skills; fluent English (spoken and written).
• Advanced Excel proficiency for reporting, analysis, and reconciliation.

Responsibilities

• Lead the full supporter journey: recruit new regular givers through campaigns, manage onboarding and welcome processes, build sustained relationships, handle Direct Debit and recurring payment operations.
• Develop and execute the annual regular giving plan with targets; monitor portfolio health metrics and trends.
• Design and run regular giving campaigns and propositions, including Ramadan initiatives; manage channels to ensure high conversion rates.
• Create welcome journeys across multiple touchpoints and make personal welcome calls; facilitate Gift Aid registration.
• Handle cancellations, explore retention options, and execute reactivation campaigns; identify upgrade moments.

Skills

Relationship-building

Communication skills

Fluent English

Education

Degree or equivalent professional qualification

Tools

Advanced Excel

Job description

Muslim Aid, a UK-based international development charity, seeks a Supporter Relations Regular Giving Senior Officer for a remote, full-time role based in Pakistan. You will own the regular giving portfolio, grow the number of regular supporters, increase year-round income, extend donor lifetime value, and ensure smooth direct debit operations.

Key duties include leading donor journeys, designing campaigns (including Ramadan initiatives), managing recruitment channels, executing welcome journeys,