Supporter Relations Regular Giving Senior Officer

Ummah Jobs; United States; Remote; USD 10,000 - 12,000; Full time

Job summary

Muslim Aid, a UK-based international development charity, seeks a Supporter Relations Regular Giving Senior Officer for a remote, full-time role based in Pakistan. You will own the regular giving portfolio, grow the number of regular supporters, increase year-round income, extend donor lifetime value, and ensure smooth direct debit operations.

Key duties include leading donor journeys, designing campaigns (including Ramadan initiatives), managing recruitment channels, executing welcome journeys,

Qualifications

• Degree or equivalent professional qualification, or equivalent experience in supporter/customer care.
• Formal training in fundraising, customer service, or data protection.
• Minimum 3 years' experience in regular giving, supporter care, or subscription management.
• Strong relationship-building and communication skills; fluent English (spoken and written).
• Advanced Excel proficiency for reporting, analysis, and reconciliation.

Responsibilities

• Lead the full supporter journey: recruit new regular givers through campaigns, manage onboarding and welcome processes, build sustained relationships, handle Direct Debit and recurring payment operations.
• Develop and execute the annual regular giving plan with targets; monitor portfolio health metrics and trends.
• Design and run regular giving campaigns and propositions, including Ramadan initiatives; manage channels to ensure high conversion rates.
• Create welcome journeys across multiple touchpoints and make personal welcome calls; facilitate Gift Aid registration.
• Handle cancellations, explore retention options, and execute reactivation campaigns; identify upgrade moments.

Skills

Relationship-building

Communication skills

Fluent English

Education

Degree or equivalent professional qualification

Tools

Advanced Excel

Job description

Muslim Aid is a UK-based international development charity (founded 1985) seeking a Supporter Relations Regular Giving Senior Officer for a remote, full-time permanent position based in Pakistan (apply by 25 October 2026).

About the Role You will own the entire regular giving portfolio, responsible for growing the number of regular supporters, increasing year-round giving income, extending supporter lifetime value, and reactivating lapsed givers. Regular giving is the organization's most reliable and strategic income source, central to the Growth Strategy 2026–2030.

Key Responsibilities

• Lead the full supporter journey: recruit new regular givers through campaigns, manage onboarding and welcome processes, build sustained relationships, handle Direct Debit and recurring payment operations, retain active supporters, and identify upgrade opportunities
• Develop and execute the annual regular giving plan with clear income, recruitment, retention, and upgrade targets; monitor portfolio health metrics and act on trends in active givers, new sign-ups, cancellations, average gift size, and income
• Design and run regular giving campaigns and propositions, including seasonal initiatives during Ramadan; manage recruitment channels (website, donation forms, phone, events, external call centre) and ensure high conversion rates
• Create welcome journeys across multiple touchpoints (phone calls, email, SMS, post); make personal welcome calls to thank new givers, confirm details, and facilitate Gift Aid registration
• Handle every cancellation personally, exploring retention options such as pauses or reduced giving; execute reactivation campaigns and identify upgrade moments
• Manage all Direct Debit and recurring payment administration: new instructions, amendments, payment failures, cancellations; process payment reports (BACS AUDDIS/ARUDD/ADDACS) and recover failed payments
• Maintain personal supporter relationships through thank-you calls, check-in contact, and responsive communication across phone, email, post, web chat, and social media; resolve complaints and apply vulnerable supporter safeguards consistently
• Oversee Child Sponsorship lifecycle: matching, welcome packs, reallocations, exits, and delivery of child progress updates in line with safeguarding and child protection standards

Performance Targets

Year-on-year growth in regular giving income; net increase in active supporter base; recruitment and upgrade targets met; 12-month retention improvement from 50% baseline; reduced early attrition (first 90 days); cancellation save rate; successful reactivations; failed-payment recovery rate; monthly relationship-building calls; 70%+ supporter satisfaction on thank-you interactions; 100% Gift Aid capture; on-time sponsor welcome packs and updates; zero compliance breaches and 80%+ record completeness.

Required Qualifications & Experience

• Degree or equivalent professional qualification, or equivalent experience in supporter/customer care
• Formal training in fundraising, customer service, or data protection
• Minimum 3 years' experience in regular giving, supporter care, or subscription management
• Strong relationship-building and communication skills; fluent English (spoken and written)
• Advanced Excel proficiency for reporting, analysis, and reconciliation
• Proven workload management and donor retention expertise

Desirable Skills

• Data analysis
• Subscription management
• Communication planning
• Organization

Muslim Aid is committed to safeguarding children and vulnerable adults (all positions require background checks) and operates as an equal opportunities employer.

This is a remote role within Pakistan;

Salary: PKR 275,000 per month | Reports to: Supporter Relations & Data Insights Lead