Senior Regional Environmental Support Leader (Hybrid)

Republic Services; Norwood (MA); Hybrid; USD 139,000 - 190,000; Full time

Benefits offered by this job

Comprehensive medical benefits

Dental and vision coverage

401(k) plan with company match

Relocation assistance

Job summary

Republic Services in Norwood, MA is seeking a Senior Manager, Customer Support - Environmental Solutions to lead regional operations for complex, regulated workflows, drive performance, and partner with Sales, Compliance, IT, and Enterprise Programs to deliver service excellence.

The hybrid role bases four days on-site, supports relocation, and offers an annual incentive plan targeting 30% plus comprehensive benefits.

Qualifications

• Ability to lead through ambiguity, system change and cross-functional complexity.
• Strong knowledge of hazardous and/or regulated waste operations and profiling.
• Experience leading regional or multi-location teams.
• Exposure to enterprise system migrations or platform integrations.
• Proven track record of improving service performance and scalability.
• Strong executive communication and stakeholder management skills.
• Advanced proficiency in interpreting operational data and translating insights.

Responsibilities

• Lead customer support operations across assigned regions, ensuring consistent execution of waste profiling, onboarding, approvals, and customer issue resolution.
• Own service performance, turnaround times, accuracy, and customer experience outcomes across high-volume, regulated workflows.
• Act as the senior escalation point for complex customer, regulatory, and operational issues.
• Drive standardization of processes and handoffs to reduce variation and friction; translate insights into improvements.
• Coach and develop a team to lift performance and ensure service levels meet standards.
• Serve as a primary Customer Support liaison to Sales, Operations, Compliance, Legal, Billing, and Enterprise Programs.
• Align with field leadership to improve visibility, trust, and operational outcomes.
• Lead change adoption for new tools and processes; track and communicate key metrics and risks.
• Ensure adherence to regulatory, audit, and compliance requirements (e.g., RCRA, DOT, TSCA).

Skills

Leadership in ambiguity

Regulated waste operations knowledge

Regional multi-location leadership

Enterprise system migrations

Regulatory compliance

Executive communication

Data interpretation

Job description

Republic Services in Norwood, MA is seeking a Senior Manager, Customer Support - Environmental Solutions to lead regional operations for complex, regulated workflows, drive performance, and partner with Sales, Compliance, IT, and Enterprise Programs to deliver service excellence.

The hybrid role bases four days on-site, supports relocation, and offers an annual incentive plan targeting 30% plus comprehensive benefits.