Senior Referral & Authorization Specialist

University of Rochester; Town of Brighton (NY); On-site; USD 42,000 - 57,000; Full time

Job summary

The University of Rochester seeks a referrals and scheduling specialist in Rochester, NY to manage department referrals, coordinate patient visits, and obtain prior authorizations for services. You will liaise with clinicians, insurance carriers, and families to streamline scheduling and care pathways.

This full-time role requires strong data management, attention to detail, and collaborative communication to support treatment plans and follow-up care.

Qualifications

• High School diploma or equivalent required; 2+ years of relevant experience preferred.
• Medical terminology and scheduling software experience are a plus.

Responsibilities

• Oversees department referrals and coordinates scheduling across offices and patients.
• Obtains insurance authorizations and tracks approvals with detailed documentation.
• Manages patient communications, education materials, and appointment reminders.

Skills

Patient scheduling

Insurance authorizations

Data analysis

Customer service

Education

High School diploma or equivalent

Tools

Epic

Job description

The University of Rochester seeks a referrals and scheduling specialist in Rochester, NY to manage department referrals, coordinate patient visits, and obtain prior authorizations for services. You will liaise with clinicians, insurance carriers, and families to streamline scheduling and care pathways.

This full-time role requires strong data management, attention to detail, and collaborative communication to support treatment plans and follow-up care.