Patient Access & Referrals Coordinator

103 Rochester General Hospital; United States; On-site; USD 51,577,000 - 67,337,000; Full time

Job summary

Rochester Regional Health is seeking a Referral Coordinator, Prior Authorization at the Riedman Campus. The role coordinates services across the system, scheduling appointments and guiding patients and physicians through referrals, with an emphasis on first call resolution.

The team values strong customer service, communication, and EMR proficiency, with flexible scheduling options including possible evenings or weekends.

Qualifications

• Customer service mindset with empathy
• Strong verbal and written communication skills
• Ability to work flexible schedule including evenings/weekends/holidays
• Proficiency with computers and data entry
• Knowledge of health insurance terminology

Responsibilities

• Provide courteous, attentive, prompt service to patients and staff
• Collaborate across departments to deliver seamless customer experience
• Use EMR to schedule appointments, registrations, and respond to inquiries
• Enroll and activate patient portal accounts; act as referral liaison

Skills

Customer service

Communication

Multitasking

Data entry

Flexibility

Education

Associate's degree preferred

Tools

EMR software

Patient portal

Job description

Rochester Regional Health is seeking a Referral Coordinator, Prior Authorization at the Riedman Campus. The role coordinates services across the system, scheduling appointments and guiding patients and physicians through referrals, with an emphasis on first call resolution.

The team values strong customer service, communication, and EMR proficiency, with flexible scheduling options including possible evenings or weekends.