Senior Records Specialist: Client & Custodian Relations

U.S. Legal Support; Houston (TX); In loco; USD 43.000 - 64.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive compensation

Health insurance (Medical, Dental, Vis

401(k) with company match

PTO

Paid holidays

Parental leave

Disability coverage

EAP

Commuter benefits

Professional development

Collaborative team environment

Descrizione del lavoro

US Legal Support in Houston, TX is seeking a Senior Records Representative to support the Records department with retrieval of medical, billing, employment, and other records for legal matters. You will build relationships with custodians, clients, and internal teams, manage escalations, and ensure requests are processed accurately and efficiently.

The ideal candidate is highly organized, customer-focused, and adept at handling multiple priorities with strong attention to detail.

Competenze

• 2-4 years of experience in a high-volume customer service, contact center, or records-related environment.
• Experience using CRM software.
• Strong communication and interpersonal skills.
• High School Diploma or equivalent.
• Excellent organizational skills and attention to detail.

Mansioni

• Respond to inbound/outbound calls, emails, and inquiries with exceptional service.
• Manage escalated customer and custodian concerns to timely resolution.
• Communicate with custodians to confirm receipt and fulfill requests.
• Track and update records requests in CRM and workflow systems.
• Escalate complex issues and assist with training and onboarding.

Conoscenze

Customer service

Communication skills

Attention to detail

Multitasking

Team collaboration

Problem solving

Formazione

High School Diploma or equivalent

Strumenti

CRM software

Descrizione del lavoro

US Legal Support in Houston, TX is seeking a Senior Records Representative to support the Records department with retrieval of medical, billing, employment, and other records for legal matters. You will build relationships with custodians, clients, and internal teams, manage escalations, and ensure requests are processed accurately and efficiently.

The ideal candidate is highly organized, customer-focused, and adept at handling multiple priorities with strong attention to detail.