Records Coordinator

ADP, Inc.; Houston (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Family and pet-friendly benefits

Medical, Dental, and Vision

LifeLock identity protection

Job summary

U.S. Legal Support in Houston, TX seeks a Records Coordinator who is detail-oriented and organized to provide essential administrative support. You will manage calls, respond to inquiries using Zendesk and Outlook, handle invoicing, and ensure client profiles and access are properly maintained.

This onsite role requires 2+ years in administrative or customer service work and a high school diploma. A family and pet-friendly benefits package is offered with comprehensive medical coverage.

Qualifications

• 2+ years of administrative assistant or customer service experience.
• Legal industry experience is a plus.
• Proficiency in Microsoft Office and other admin tools.

Responsibilities

• Answer phones and direct calls to the appropriate department.
• Respond to client inquiries using Zendesk and Outlook.
• Handle invoice reconciliation and create client profiles and portal access.
• Ensure information is properly recorded and accessible to stakeholders.
• Coordinate and schedule meetings, travel, conferences, and department requests.

Skills

Detail orientation

Time management

Effective communication

Education

High school diploma or equivalent

Tools

Zendesk

Microsoft Outlook

Job description

U.S. Legal Support is seeking a Records Coordinator who is detail-oriented, highly organized, and an effective communicator. This role provides critical administrative support to ensure smooth operations within the department.

Location: Onsite - Houston, TX
Schedule: Monday - Friday, Standard Business Hours

Key Responsibilities:

• Manage administrative tasks, including answering phones and directing calls to the appropriate department.
• Utilize Zendesk and Microsoft Outlook to respond to internal and external client inquiries.
• Handle invoice reconciliation, payment transactions, and create client profiles and portal access.
• Ensure information is properly recorded, distributed, and accessible to stakeholders.
• Coordinate and schedule meetings, travel arrangements, conferences, and other department requests.

Requirements:

• 2+ years of administrative assistant experience or Customer Service experience
• High school diploma or equivalent required; legal industry experience is a plus.
• Strong time management skills and attention to detail.
• Proficiency in Microsoft Office and other administrative tools.

We offer a family and pet-friendly benefits package, including:

• Medical, Dental, and Vision coverage
• LifeLock identity protection
• Company-sponsored activities and more!

If you’re looking for an opportunity to join a dynamic legal services team,