Records Support Specialist — Inside Sales (Legal)

U.S. Legal Support; Houston (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

U.S. Legal Support in Houston, TX is seeking a Records Support Specialist with an inside sales focus to join our onsite team.

This entry-level role blends records management with client outreach and inside sales functions, communicating with opposing counsel to facilitate records access, discuss pricing, and manage orders. The role emphasizes accuracy, strong communication, and the ability to coordinate with internal departments.

Qualifications

• High school diploma or equivalent required.
• Minimum 2 years of relevant work history (customer service, admin, inside sales, etc.).
• Litigation support or records retrieval experience is a plus.
• Strong communication and problem-solving skills.
• Highly detail-oriented and organized.
• Comfortable using email and business phone systems.

Responsibilities

• Contact opposing counsel by phone or email to offer records for purchase.
• Discuss pricing, authorizations, and delivery options.
• Offer duplicate records for purchase once original orders are received.
• Review signed waivers and determine what portions of orders should be fulfilled.
• Submit orders on behalf of opposing counsel.
• Process, sort, code, and classify incoming records and mail.
• Retrieve and route requested files and documents.
• Maintain accurate check-out and tracking systems.
• Interface with internal departments for coordination and support.
• Answer departmental phone and email inquiries.
• Perform quality control checks on outgoing documents.
• Support the intake and delivery of physical and electronic records.

Skills

Communication skills

Problem-solving

Detail-oriented

Organized

Customer service

Education

High school diploma or equivalent

Tools

Email systems

Business phone systems

Job description

U.S. Legal Support in Houston, TX is seeking a Records Support Specialist with an inside sales focus to join our onsite team.

This entry-level role blends records management with client outreach and inside sales functions, communicating with opposing counsel to facilitate records access, discuss pricing, and manage orders. The role emphasizes accuracy, strong communication, and the ability to coordinate with internal departments.