Records Coordinator

U.S. Legal Support; Houston (TX); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

Parental Leave

LifeLock identity protection

Company-sponsored activities and more!

Job summary

U.S. Legal Support seeks a Records Coordinator for its onsite team in Houston, TX. The role provides essential administrative support to ensure smooth operations within the department.

Responsibilities include handling calls, client inquiries via Zendesk and Outlook, invoice reconciliation, and maintaining accurate client records and profiles. The position runs Monday through Friday during standard business hours.

Qualifications

• 2+ years of administrative assistant experience or Customer Service experience.
• High school diploma or equivalent; legal industry experience is a plus.
• Strong time management skills and attention to detail.
• Proficiency in Microsoft Office and other administrative tools.

Responsibilities

• Manage administrative tasks, including answering phones and directing calls to the appropriate department.
• Respond to internal and external client inquiries using Zendesk and Microsoft Outlook.
• Handle invoice reconciliation, payment transactions, and create client profiles and portal access.
• Ensure information is properly recorded, distributed, and accessible to stakeholders.
• Coordinate and schedule meetings, travel arrangements, conferences, and other department requests.

Skills

Attention to detail

Time management

Effective communicator

Customer service

Education

High school diploma or equivalent

Tools

Zendesk

Microsoft Outlook

Microsoft Office

Job description

U.S. Legal Support is seeking a Records Coordinator who is detail-oriented, highly organized, and an effective communicator. This role provides critical administrative support to ensure smooth operations within the department.

Location: Onsite - Houston, TX

Schedule: Monday - Friday, Standard Business Hours

Key Responsibilities:

• Manage administrative tasks, including answering phones and directing calls to the appropriate department.
• Utilize Zendesk and Microsoft Outlook to respond to internal and external client inquiries.
• Handle invoice reconciliation, payment transactions, and create client profiles and portal access.
• Ensure information is properly recorded, distributed, and accessible to stakeholders.
• Coordinate and schedule meetings, travel arrangements, conferences, and other department requests.

Requirements:

• 2+ years of administrative assistant experience or Customer Service experience
• High school diploma or equivalent required; legal industry experience is a plus.
• Strong time management skills and attention to detail.
• Proficiency in Microsoft Office and other administrative tools.

Perks & Benefits:

We offer a family and pet-friendly benefits package, including:

• Medical, Dental, and Vision coverage
• Parental Leave
• LifeLock identity protection
• Company-sponsored activities and more!