Senior Real-Time Payments Product Delivery Lead

JPMorgan Chase & Co.; Tampa (FL); On-site; USD 110,000 - 160,000; Full time

Job summary

JPMorgan Chase & Co. in Tampa, FL is seeking a Senior Product Delivery Associate to enable stable, scalable delivery of real-time payment products within GlobalCash Operations & Transformation.

You will work with Operations, Product, Finance and Technology to translate requirements into actionable delivery plans, manage risks, and drive change readiness across the organization. This full-time, onsite role emphasizes collaboration and a structured approach leveraging AI to identify opportunities

Qualifications

• 3+ years in product management or a related field.
• Experience delivering operations change readiness and deployment.
• 6+ years in financial services payments delivery, including RTP.
• Strong execution, stakeholder management, and collaboration.
• Proficient with JIRA, Excel, PowerPoint; knowledge of process mapping.

Responsibilities

• Collaborate with the Product Delivery Manager to execute on key delivery tasks and identify ways to boost efficiencies.
• Support the completion of change management activities across functional partners and monitors adherence to risk, controls, compliance, and regulatory requirements.
• Raise blockers and other impediments to the Product Delivery Manager to manage dependencies and ensure adequate resources.
• Collaborate with Operations, Product, and Technology to deliver scalable and resilient Real-Time Payments capabilities.
• Lead requirements discovery and translate business needs into functional flows, use cases, acceptance criteria, and delivery requirements in JIRA.
• Run daily POD calls and document payment journeys, processing steps, and exception scenarios.
• Assess operational impacts and design future-state processes, Target Operating Models, ownership, controls, and escalation paths.
• Identify risks (operational, regulatory, fraud, sanctions, liquidity, accounting, reconciliation) and define sustainable controls and mitigations.
• Develop and review testing scenarios with Operations, Product, and Technology, aligned with regional processes.
• Drive operational readiness, implementation planning, and go-live support.
• Facilitate workshops, resolve requirements gaps, communicate decisions and delivery status, and identify automation opportunities using AI. Maintain program artifacts, deliverables, milestones, and RAID logs.

Skills

Product management

Cross-functional collaboration

Stakeholder management

AI tools

Payment processing

Tools

JIRA

Excel

PowerPoint

Process mapping

Job description

JPMorgan Chase & Co. in Tampa, FL is seeking a Senior Product Delivery Associate to enable stable, scalable delivery of real-time payment products within GlobalCash Operations & Transformation.

You will work with Operations, Product, Finance and Technology to translate requirements into actionable delivery plans, manage risks, and drive change readiness across the organization. This full-time, onsite role emphasizes collaboration and a structured approach leveraging AI to identify opportunities