Senior RCM & Implementation Lead (Remote)

Doist; San Francisco (CA); Hybrid; USD 120,000 - 170,000; Full time

Job summary

Commure is seeking a Senior Operations Manager to own Implementation and the Account lifecycle, focusing on revenue-cycle management. You will collaborate across Product, Eng, Operations, Sales, and Account Management to define processes, manage onboarding, and drive key metrics.

This high-visibility, high-autonomy role expands to emerging business problems as the company scales. The position offers remote work for non-SF Bay Area candidates and on-site work for locals, with broad exposure to

Qualifications

• 6+ years of experience in consulting, investment banking, or operations at a fast-paced SaaS tech company.
• Comfortable working with data and proficiency in SQL + Excel - SQL is a big PLUS or robust analytical experience (ex. finance, consulting, etc)
• Expertise in project management: You have experience deploying multiple projects in a fast-paced environment. You take pride in being on top of things
• Energized By People: You love interacting with customers and consistently seek to deliver a great customer experience
• Truth Seeker: You are relentless in searching for truth, asking questions, and always seeking to understand a customer's requests
• Project Confidence: You are humbly confident and can lead a client meeting and discuss difficult subjects while projecting confidence and trust
• Comfort in Chaos: You are comfortable working in an autonomous environment, can expertly prioritize, and have a knack for identifying internal and external blockers
• Demonstrated drive, intellectual curiosity, attention to detail, and a proven record of success
• Commitment to delivering customer value by thoroughly understanding clients' use cases and aligning them with Commure's best practices
• Experience working cross-functionally with sales, operations, and engineering teams to address clients' needs and support company objectives
• Proficiency in documenting and developing best practices to enable incremental improvement for the Implementation team through each new onboarding experience
• Proficient in Retool, Google Suite is a plus
• Experience in the RCM (Revenue Cycle Management) space is a bonus

Responsibilities

• Ensure the efficient and timely execution of all essential aspects of client onboarding and internal operations projects, from project initiation to launch
• Drive client growth through operational optimization and new growth initiatives
• Act as the primary point of contact for our largest and most complex accounts
• Effectively manage client relationships, ensuring satisfaction and maximizing retention
• Help junior team members manage their relationships by acting as an escalation point for their clients as needed
• Engage in cross-functional collaboration with key internal stakeholders, including Launcher, Account Management, Product, Engineering, Billing, and other Operations teams, to provide an exceptional experience for every customer
• Oversee the entire project management process, ensuring timely, high-quality onboarding and continuous improvement of key metrics
• Drive operational metrics (process throughput, defect rate, etc.)
• Develop and standardize internal processes, reporting, training, and documentation as we scale our customer base by 5-10x over the coming 12 months
• Contribute to designing and implementing systems and processes that facilitate scalability and efficiency

Skills

SQL

Excel

Project management

Client relations

Data-driven decision making

Cross-functional collaboration

Communication

Retool

Google Suite

RCM knowledge

Tools

Retool

Google Suite

Job description

Commure is seeking a Senior Operations Manager to own Implementation and the Account lifecycle, focusing on revenue-cycle management. You will collaborate across Product, Eng, Operations, Sales, and Account Management to define processes, manage onboarding, and drive key metrics.

This high-visibility, high-autonomy role expands to emerging business problems as the company scales. The position offers remote work for non-SF Bay Area candidates and on-site work for locals, with broad exposure to